Making A Difference Recipients

Adelia Nunn, Residential Accommodations

Adelia has a way of making every day meaningful even when she isn’t here.  For the Superbowl knowing that several residents were going to watch the game together she decorated the lounge in team colors and left some snacks for us. Adelia’s preparation helped make this informal gathering a joyous occasion.  We deeply appreciate her care and thank her for thoughtful setup. (Resident)

Shirley Robbins, Terry Allman, Carole Velez, Residential Accommodations

I thought I would let you know I’m pretty well settled in and enjoying my new home. I feel fortunate to have a duplex that has been so nicely upgraded and welcoming and I’m looking forward to some warmer weather to enjoy the deck and back yard.  Thank you again for your help and please extend my thanks to your staff, particularly Shirley, Terry and Carol who were all so helpful in making my transition go well.  Any of you are welcome to stop by to check out the place.  (Resident)

Ron Yaden, Senior Center

Ron has far exceeded expectations of his position.  He is constantly helping the volunteers at the front desk even when he is busy, and he always does so in a kind and caring way.  Participants are always asking him for help when he doesn’t have time, but he always stops what he is doing and helps them. He has taught classes at FTJ and provided tax service and computer help even when people have not been able to leave their home.  Ron never seems to have a bad day, always having a smile on his face and conversation to offer to anyone who approaches.  In general, Ron makes the Senior Center a fun and welcoming place to come. (Manager)

Larry Wood, Driver

Another 5-star day for Larry Wood.  He is prompt, gracious, a fine driver and very polite.  He is so skillful at getting us old folks into and out of the van for our appointments.  Many thanks, Larry!  (Resident)

Kelly Maxfield, Executive Assistant

Not being skilled on a computer as I should be I often have to ask Kelly for the code for meetings, she is always gracious and sends me what I need.  Her note taking is exceptional as she catches all relevant information and gets this done quickly.  For Kelly, her efficiency, graciousness, patience and help, she should be recognized. (Resident)

Fern McClendon, Dining Services

During times when we aren’t fully staffed with servers or when someone is stressed while working, she is always willing to help out and is a positive coworker.  Fern is always a joy to be around.  (FTJ Staff)

Patricia Moore, Life Enrichment

I would like to talk about Patricia, Activity Supervisor.  She has always been cordial and prepared.  She is the most organized of any Activity/Life Enrichment Professional that I currently work with.  Patricia helps make the events more enjoyable, she is always courteous and polite.  She takes care of me.  (Resident)

Terri Ross, Accounts Payable Specialist

Terri works incredibly hard all the time.  In the middle of an unpredictably busy financial season, she still made reimbursements a priority.  Terri goes out of her way to be kind to her co-workers.  She is a great person and a great employee.  (FTJ Employee)

Frankie Thomas, Philanthropy

Frankie put so much time and effort into the senior center “Superbowl” fundraiser.  She advertised, recruited volunteers and ran errands for this event.  I am so impressed with her work ethic and positive attitude.  Through her and Shelley’s work, 100 local seniors received bags of food.  Thank you for all you do Frankie!  (FTJ Employee)

Elvira Peterson, Clinical Services

Elvira always starts my day asking if I’m alright or if she can help me with anything.  She was more of a best friend than a caretaker.  She is helpful to all of us, and we like to start out our days with her.  (Resident)

Kristina Henderson, Clinical Services

She is so upbeat and is always willing to help where it is needed.  She makes sure that the residents are cared for, even if they are not in her section.  Kristina is a team player and I am so glad that I get to work with her.  (FTJ Employee)

Shirley Robbins, Residential Accommodations

FTJ staff is always ready to step in and help out.  In this case, Shirley got a call asking to help with morning coffee in the Garden Apts and Shirley happily agreed to set it all up as she had done for many years prior.  The residents were all so pleased to see her and grateful that our morning routine was as always with coffee and treats.  (Resident)

Sue Turner, Dining Services

Sue is a huge asset to the SN team!  She ensures that residents have what they need to have an enjoyable, healthy and appealing meal each and every meal.  For my mother, who can be texture-picky, Sue goes over and about to ensure she has food that is edible for her palate and offers suggestions for alternatives. (Resident’s Daughter)

Al Burnett, Dining Services

Such an excellent fellow to have interacting with SN folks!  I have watched Al dance, sing and interact with the residents with such kindness and a caring attitude putting a joyful smile on resident faces.  While he preps, serves and cleans up, he it talking with residents, by name, making sure they have what they need.  My mother’s face lights up when he leans over to greet her!  (Resident’s Daughter)

Marianne Monette, Clinical Services

What a terrific Aide! Marianne is kind, professional and an expert in reading my mother and what she needs!  Marianne reassures residents with her skill, kind words to them and her confidence.  She effortlessly reassures and comforts instilling trust.  (Resident’s Daughter)

Quenlly Watson

After my mother’s fall, with fractured ribs, we moved her into skilled nursing.  She was confused, impulsive and not her best self.  Quenlly was instrumental in Mom’s acclimation from the hospital to SN with her drole humor, ability to “read” Mom, professionalism and kindness.  (Resident’s Daughter)

Edith Richards, Clinical Services

This lady has a heart of gold which, coupled with her nursing expertise, make Edie a nurse of the highest caliber.  I watched her deal with my parents with empathy and strength while they adjusted to life in Assisted Living after living independently.  Edie was caring and respectful as they adjusted going over and above what might be expected.  (Resident’s Daughter)

Sandra Stevens, Housekeeping  

Sandra is a quiet giant among housekeepers, moving through her area, efficient and professional – no job too big or too gross, no “it’s not my job”, no request that Sandra doesn’t flex to get done if needed.  Sandra goes over and above to accommodate residents and their families.  (Resident’s Daughter)

Heidi Rowley, Dining Services

Heidi is another one of those quiet angels at FTJ.  One day in the dining room, a resident was very confused and anxious.  Heidi took a great deal of time help this resident, encouraging, bringing what seemed like endless renditions of oatmeal (one with sugar, one with less sugar, one not so hot, one with no sugar, one in a smaller dish, etc) to help encourage this resident to eat.  Thank you Heidi, you lovingly rock!  (Resident’s Daughter)

Jade Roberts, Clinical Services

Jade helped with everything with my Dad, even when he was his most cantankerous.  Jade would poke her head in his room to make sure he was “fine” almost every time she walked by his room.  If asleep, she’d adjust the recliner to ensure his feet were elevated, check his food tray and even just look in after him.  She is one of the most conscientious and caring aide!  (Resident’s Daughter)

Tyler Rogers, Clinical Services

Many thanks to Tyler for his patience, skill, professionalism and humanity in caring for my mother and father.  Tyler develops a trusting relationship with the residents – essential in guiding them through their infirmities, challenges and balking, one that makes each resident feel safe, secure and cared for.  That trust is also extended to family and I can’t describe how important that is to a family.  (Resident’s Daughter)

Kevin Reed, Clinical Services

What an asset Kevin is to FTJ!  His experience and professionalism and his ability to distract and redirect residents having challenges is top-notch. Kevin knew what to say to me during those middle of the nights calls to reassure me that he’d take care of Dad who was sundowning.  He routinely communicated back to me to keep me aware of what was happening.  (Resident’s Daughter)

Linda Tonjann, Reception

How does one adequately thank and/or describe the woman, who as my Dad said, “She runs the place, she’s the big boss”.  When staff are not visible or busy, Linda is always there to help the residents and the families.  I’ve watched her help tie shoes, redirect and calm an anxious resident and belly laugh with the people in front of her desk.  She provides endless direction to the bathroom, to the dining room to the parlor etc… Not everyone can do this and it’s not something you train on or part of a job description – it’s something from the heart.  (Resident’s Daughter)

Heidi Hardin, Clinical Assistant

Heidi is customer service on steroids.  I needed assistance picking up my mother’s laundry and called Heidi.  She arranged getting it from my mother’s apartment to the front desk and then outside where I could pick it up.  When I brought the clean laundry back… she did the whole thing backwards!  What a huge help as I had to be away from SN for 6 days.  Absolutely over and above what one might expect!  Thank you!  (Resident’s Daughter)

Heidi Hardin, Clinical Assistant

Heidi makes my day whenever I call the front desk.  She has a cheerful voice and is always willing to help and answer my questions.  I feel she is so loyal to FTJ and very sweet to residents.  Thank you Heidi.  (Resident)

Priscilla Cabutotan, Housekeeping

Priscilla always shows up at the right time with a very friendly, cheerful greeting.  She works hard and is very careful and efficient.  She asks if there is anything we need and leaves our place in perfect order.  (Resident)

Vicki Weaver & Skip Gibson, Building Services

I called building services to report my broken toilet.  I stopped Vicki on my first dog walk of the morning and asked her for a new toilet seat and she said she’d send someone over.  By 8:50am Skip knocked on my door with a new seat in hand and when I came back from coffee, it was fixed.  I am deeply grateful for the quick response.  Thanks to Vicki and Skip for taking care of this so quickly for me.  (Resident)

Chris Hall, Marketing

She has taken the time to bring a very special cheer to residents through music. Collaborating with a resident who plays the violin, Chris shares her beautiful voice and music knowledge with us, all the while accompanying herself on the piano. There is such peace, harmony and joy in the music they share with us and it is deeply appreciated. (Resident)

Heidi White, Tony Demarco & Maintenance team

This is a shout out to Heidi, Tony and the maintenance team for, once again, putting a tremendous amount of time and effort into making our campus so beautiful during the holidays. Planning, putting up and decorating 21 trees and getting outside lights on all the buildings is no small feat! It’s a real joy for everyone to experience… Thank you! (FTJ Senior Manager)

Isabel Vivas, Housekeeping

Thank you for making our mom feel so special through the many ways you showed your genuine caring. Your daily visits, checking in on her, bringing her flowers… all these examples of how you loved her. You made a positive difference and you are a beautiful human being. (Resident’s Family Member)

Jim Tonjann, Director of Dining Services

This is a shout out to Jim and his team for preparing food for all the extra parties in December. Despite not having a Chef and being short-staffed, Jim managed to pull off a miracle and fulfill every food/beverage request we had. THANK YOU JIM for all your time, efforts and your dedication to our residents. (FTJ Senior Manager)

Ross Chen-Johnson, Maintenance

I have had to call maintenance the past two weekends for help with a problem. Both times, Ross has responded quickly to the message and has solved my dilemma in a positive, cheerful way. This week, with terrible weather I discovered my groceries were delivered to another building. When I told Ross, he promptly said, “no problem” and in a short time I had my groceries. This certainly isn’t in his job description. (Resident)

Vicki Weaver, Bldg Services Coordinator

My apartment had at least a half dozen things that needed maintenance. Vicki does her job very well! Vicki is positive, organized, has a great grasp of what needs to be accomplished, she is polite, experienced and those in her department follow her example. She runs a tight ship! (Resident)

Vicki Weaver, Bldg Services Coordinator

I believe that Vicki has one of the most difficult jobs here at FTJ. Each day, all day, she deals with problems, complaints and questions. Over the years I have had occasions when I needed to contact maintenance and without fail, Vick is always patient, friendly and I always feel better after talking to her. Vicki is a real asset on the FTJ staff. (Resident)

Priscilla Cabutotan, Housekeeping

I am always happy with the quality of work that Priscilla does. I am not sure that you could find someone better. Besides cleaning well, she has an excellent attitude toward her job and is always pleasant and cooperative. She cares about the people she cleans for and tries to please them. (Resident)

Adelia Nunn, GA Concierge

The residents of the Garden Apts like to congregate together and when something special happens, more attend. Adelia just accepts the change and sets up more chairs and whatever needs to be done to accommodate more residents. We thank Adelia for her work in making every day meaningful for the GA family and are glad she is a part of us. Kudos for her care! (Resident)

Steve Barrett, Maintenance

I have many examples of how Steve is always going above and beyond for the residents. He has gone the extra mile for me more than once, most recently turning his whole tractor, towing the garbage bins around when he saw me coming so that he could get the gate open for me. Thank you so much for your thoughtfulness, Steve. (Resident)

Selena Caruso, Dietary Aide

Selena goes above and beyond what she is required to do. Whenever I see her work, she obviously put her all into the task at hand. She always puts smile on the residents faces and works through any problems she faces. She deserves so much for what she gives. (FTJ Employee

Melissa Murphy

 I asked Melissa if she would be available to help cutting the inserts for the holiday bonus checks, she said she had a cutting board and would be happy to. The next morning, I found that she had cut over 300 inserts all by hand because the cutting board wasn’t working properly. I so appreciate Melissa for going the extra mile and saving me a ton of time. (FTJ Employee

Cheryl Parkinson-Hummel, Driver

Cheryl is very attentive to my safe boarding and offboarding. She walks me to my door and will meet me in the doctor’s office. She will even help get my groceries unloaded to my apartment. (Resident)

Cynthia Santos, Housekeeping

She is so thorough and pleasant. I never have to worry when she is in my apartment. Cynthia is so respectful and so kind. (Resident)

Larry Wood, Driver

He always helps me board and offboard and keeps me safe. He is a knowledgeable driver and a good communicator. Larry never complains and goes above and beyond to care for my needs and will even stop at the credit union or drugstore for me. I feel so safe with him, he is such a professional. (Resident)

Andrea Cole, Clinical Services

Andrea has been incredibly thoughtful and welcoming to a new resident. The daughter of this resident emailed me to say that Andrea has been so attentive. Her mom was awoken gently by Andrea and offered a cup of coffee and orange juice while she was still in bed. Thank you Andrea for your loving kindness! (Resident’s Daughter)

Monica Turner, Finance Manager

Every year the resident volunteers gather to stuff envelopes with cash for our employees. There are so many stories of long hours and recounts when money was left over. Thanks to Monica, a new system has made it so much easier to engage in this great task. So, our appreciation to Monica for her advance work that makes the distribution of the employee appreciation monies easy. Blessings to all who participate. (Resident)

Skip Gibson, Maintenance

He is always helpful and informative. I can’t count the times that he has adjusted the heat and the temperature changes. I live on the top floor and he has helped regulate temperatures often. He has help with hanging heavy items on my walls also. Skip deserves recognition. (Resident)

Victoria Hotchkiss, Housekeeping

She always check with me about needing to empty my garbage between cleanings. Victoria is so efficient and conscientious about her job and I appreciate her helpfulness. She is pleasant to be around, she has a big job and keeps the Tobey Jones building in order. (Resident)

Nhu Tran, Clinical Services

Nhu was not only SO thoughtful in the care of my dad, but she was also consistently concerned about how I was doing during his final days. I appreciate her so much! (Resident’s Daughter)

Karina Bernal, Clinical Services

Karina gave my dad a shower Saturday before he passed away, she was so incredibly gently and kind. She was also there the evening before he passed and the evening of his death. I can’t thank her enough for being there. (Resident’s Daughter)

Al Burnett, Dining Services

Al always appeared to “dote” on mom and she SO LOVED his little conversations at the dining table with her. I can’t thank him enough. (Resident’s Daughter)

Heidi Rowley, Dining Services

Heidi was always SO kind to my dad, even when he was impatient or being rude to others she knew what he liked. I so appreciate that and her. (Resident’s Daughter)

Heidi Hardin, Clinical Assistant

Heidi was so gracious to me, my siblings and my mom. She always had a smile on her face and was so very pleasant to chat with. I also noticed that she treated EVERYONE that way. It didn’t matter if she knew you, your family, staff or delivery personnel. (Resident’s Daughter)

Taylor Brodahl, Dining Services

When faced with difficulties within the workplace, this server handled herself with maturity and a level head. She showed respect towards others even when the same was not done for her. (FTJ Employee)

James Valero, Dining Services

James always shows competence in handling dining room service. He maintains a friendly and professional manner even when dealing with difficult situation. I appreciate his clear and polite communication, his willingness to adapt to unexpected situations and his hard work for each of us. I know that we are in good hands when he is our server. (Resident)

Steve Barrett, Maintenance

Steve is always helping residents with whatever we need regardless of the task at hand.  He never  complains about helping us and is a fast and hard worker.  Steve is always pleasant and makes my life here a real pleasure.  (Resident)

Jordan Felkner, Dining Services

Jordan is a hardworking and a very nice employee/co-worker.  He is behind the scenes so not many residents meet him, but here is here working hard for them. (FTJ Employee)

Bridget Flakes, Dining Services

Bridget is an asset to the FTJ dining staff.  She is     diligent, thorough and communicates well with the residents.  My moms’ eyes light up when Bridget talks to her and mom tries to engage in conversation as best as she can.  We are so grateful for  Bridget who has taken the time to get to know mom and is patient with her.  Thank you for being  a bright spot in Mom’s day.  (Resident’s Daughter)

Kelly Maxfield, Admin

Sometimes the most competent among us get overlooked because we come to take their excellence for granted.  Kelly has kept us informed about Resident Council and FTJ Board meetings, she has linked us in by internet technology and keeps wonderful meeting minutes.  Her work should be recognized and applauded.  My appreciation and thanks.  (Resident)

Chris Hall, Sr. Director of Marketing & PR

Chris and her team sure stepped up and broke down chairs after the concert, she was also our official photographer too.  Cheers to you and the team for  giving back to us after a day of work at FTJ… that is dedication! (Resident)

With the first concert in 3 years, the Tacoma Concert Band was just wonderful.  Chris and all of the FTJ staff worked so hard to put this together and make this possible, it was so great to see people we haven’t seen in years.  What a wonderful “New Beginning.” Thank you Chris.  (Resident)

Zach Zinda, Dining Services

Zach is a huge asset to the FTJ staff.  He is

professional, takes pride in his work, and always shows up with a pleasant attitude.  He engages each of the residents and they all respond so well with him.  For the residents in the Care Center, the dining experience is an important part of their day, and Zach makes it even better.  (Resident’s Daughter)

Sean Lee, Building Services

Not being used to or knowing my dog, Sean heard her barking on my patio and he worried that it might be an indication that her owner needed help.  He came to my door and knocked to check on me and I assured him I was ok.  For his going out of his way to check on a resident shows his kindness and caring.  (Resident)  Sean comes weekly helping Victoria to clean our apartment. He is quick, efficient and friendly.  (Resident)

Melissa Morse, Clinical Service

She is always on top of things and still finds time to support and encourage.  Melissa really understands concerns and know her residents.  (Resident) 

We love Melissa!  She anticipates needs and is  thorough in communication with me about mom’s care.  She is compassionate, patient and is the standard by which we judge other nurses.  (Resident’s Daughter)

Shelley Harris, Director of Philanthropy

Shelley is the type of person who works in the background never taking credit but continually building meaningful and deep relationships with residents, family members and staff.  She got the ball rolling when we talked about having a bell on campus and the Celebration of Life Circle has become a deeply meaningful experience for so many.  Shelley works diligently to help our Point Defiance~Ruston Senior Center, and she is always the first person to say, “Can I help you?” Shelley embodies our FTJ Team Member Promise!  (Senior Manager)

Wellness Staff ~ Colin Deck, Sarah Doerner and Katie Lodge 

This team has adjusted to many changes through the past 3 years and have created new programs for us.  They made the first Wellness Walk in three years the best for all of us even though we all woke up to rain that morning.  Thank you to all  of you for a job WELL DONE!!  (Resident)

Lina Corpus, Housekeeping

Lina takes great care of my mom and always ensures mom has what she needs.  She takes care of the flowers in mom’s room and always keeps mom stocked.  I really appreciate that Lina looks out for my mom the way she does.  (Resident’s Daughter)

 Aliyah Keys, Dining Services

Aliyah always shows up with a lovely smile and a can-do approach to her work.  She also has great floor vision and is aware of everything going on in the dining room.  Last week she and another co-worker engaged with a fall risk resident who was getting up and were able to get him refocused to sit down.  That level of awareness and skill is to be commended. (Resident’s Daughter)

Victoria Hotchkiss, Housekeeping

Victoria does a wonderful job!  She is on time, efficient, thorough, friendly and quick. (Resident) 

Victoria is thorough beyond the call!!!  ALWAYS pleasant!!!  (Resident)

Sue Turner, Dining Services

Sue goes out of her way to talk to my mom and engage her in conversation.  Having staff like Sue who are professional, efficient and make the effort to engage the residents adds so much to their quality of life.  Thank you sue!  (Resident’s Daughter)

Heidi Hardin, Clinical Assistant

Heidi does a great job as front line to the Care Center.  She’s always cheerful, upbeat and ready to go out of her way to find a solution and give directions. Her  can-do approach to her job is a blessing to all the families who come in.  (Resident’s Daughter)

Michelle Olafson, Director of Admissions and her team

I thought that you and (your very hard-working staff) might like to know that all your hard work is  making a huge difference.  I got a text from my sister saying that I sound happier than she has heard me sound in years.  Michelle, you and your staff take wonderful care of us and make our lives so much better that this is the result! (Resident)

Jim Tonjann, Director of Dining Services

Our building planned on having our own picnic for the 4^th of July but a few days before we had to cancel due to an unforeseen circumstance.  Jim saved the day and our picnic!  Not only was the party on, but the corn was roasted and not boiled.  The food was all great and Jim made sure that we had all the fixings for our get together.  Thanks to Jim, we all had a great time getting better acquainted with new neighbors and catching up with old, we cannot thank you enough.  (Resident)

Kathleen Petrich, Clinical Services

Kathleen is an excellent communicator.  She always  explains what is going to happen, so I know what to expect.  She is very kind and compassionate and very gentle when she adjusts me.  She never makes me feel like I am a bother, and she is always very attentive to my needs.  (Resident)

Heidi White, Jim Tonjann and FTJ Team

 It takes a village to serve a village, and the August 5^th picnic was such a welcome event after years of isolation.  The food was perfect, and everyone helped serve and made us blissfully happy.  I know it took a lot of work by a lot of people and I wanted to go on record that it was deeply appreciated.  Thank you all, each and every one who helped.  (Resident)

Allisha Navarro, Clinical Services  She is always so positive and always supports the residents and their families.  (Resident)

Allisha is one of the best CNA’s I’ve ever encountered.  She loves her job and brings her energy, empathy, compassion and delivers care with great competence.  She anticipates needs and I often observe her taking care of something for my mom or another resident before being asked.  Allisha leads by example, and she represents the best care that FTJ can offer.  Thank you, Allisha!  (Resident’s Daughter) 

Allisha is positive, caring, concerned and helpful.  She goes the extra distance for the residents.  For her, it is not just a job, it is the care of who she is serving.  We know she cares!  (Resident)

Kristina Atkins, Clinical Services

We have been highly impressed with Kristina.  She is so responsive, whenever we express a concern or need, she immediately takes action to resolve the issue.  She is very kind and compassionate, she listens carefully and is an excellent communicator.  Kristina is an excellent Resident Care Supervisor, and we are so thankful for her presence in our mother’s life. (Resident’s Family)

Becky Schneidt, Clinical Assistant

We would like to recognize Becky for her welcoming presence at the front desk in Skilled Nursing.  She always greets us in a friendly manner, she is very helpful and responsive to our questions.  We have observed her working so diligently to make things run smoothly, especially with all the challenges brought by COVID. (Resident’s Family)

Skip Gibson, Maintenance

FTJ employees exhibit a remarkable ability to go above and beyond – Skip is a great example.  Skip went out of his way to warn dog owners of a skunk that had been hanging out in the dog park.  This is not in his job description, I am certain, but his thoughtfulness and extra effort was very much appreciated by the dog parents.  (Resident)

Quenlly Watson, Clinical Services

Quen has consistently been a wonderful nurse.  She is very attentive to my needs and always responds when I need help.  She treats me like I’m family, with patience, kindness, and compassion and is also very professional.  She is cheerful and doesn’t treat me like I am a bother, she works really hard.  (Resident)

Heidi Hardin, Clinical Assistant

Heidi is so cheerful and positive in her role at the Skilled Nursing Reception desk.  She always greets me with a smile and a friendly conversation.  She makes me feel welcome and wishes us a positive visit with our love one.  Heidi is the essence of hospitality. (Resident’s Daughter)

Tiffany Murphy, Clinical Services

Tiffany responds to requests I make in interacting with my mother.  My mother is hard of hearing and due to Tiffany’s interaction with her, my mother respects her and will follow direction from her which to me is very important.  She does a great job of walking the line with my mom.  Tiffany is highly professional and efficient, thank you Tiffany!  (Resident’s Daughter)

Patricia Moore, Life Enrichment Team

Patricia is so creative, positive and friendly.  She is energetic and interesting.  I like the ways she tries to include everybody in the activities, she tries to wake people up when they are sleeping using her sense of humor.  I feel like Patricia takes a personal interest in each person, genuinely curious about our life stories and interests.  (Resident)

Cheryl Parkinson-Hummel, Building Services Driver

Cheryl went above and beyond to help me with an eye emergency recently.  She took me to my appointment at a moment’s notice, to another appointment the next day, back to the hospital after that and then onto the pharmacy with no questions asked for such a long journey.  I feel so grateful to have her here to help me with so much.  Off again today for another appointment, what more can I say except…Thank you so much Cheryl!   (Resident)

Sean Lee, Building Services

Sean has been very valuable help while we look for a Housekeeping Supervisor.  He has taken on the responsibility of training new employees, helping coordinate between management and his coworkers.  He enthusiastically takes on any project or task asked of him, he has demonstrated what team work is.  Thank you so much for going above and beyond during this challenging time.  (FTJ Supervisor)

Diana Rhodes & Linda Koessler, FTJ HR Team

I know that we have all been through a lot during the past two years, but I can’t imagine working in HR during the time of the “Great Resignation”.  After making it through the height of COVID and two of the most challenging years in history, now not only are people not going back to work, but to add insult to injury, the healthcare industry has extra hiring requirements which makes hiring that much more difficult.  I want to applaud both Diana and Linda for working TIRELESSLY and UNDETERED during this incredibly stressful, challenging time.  Their dedication and ability to forge ahead each day in what appears to me to be a thankless job, determined to increase our staffing levels is commendable at least and heroic at best.  THANK YOU!  (FTJ Senior Manager)

Sandra Jackson, Clinical Services

Here is one young woman who practices what she preaches.  She is a kind and caring person and is also interested in what goes on in the resident’s lives.  It is very busy at Franke Tobey Jones and Sandra keeps up with the pack.  It is wonderful to thank these hard workers and praise them for their endeavors.  (Resident)

Shelley Harris, Director of Philanthropy

Shelley has a large job but goes a step beyond in noticing that a certain demanding dog who visits periodically loves fresh jerky.  This is definitely not in her job description and her thoughtfulness and kindness are deeply appreciated by the dog, who races down the hall knowing something special will appear.  Thank you Shelley!   (Resident & Mac)

Priscilla Cabutotan, Housekeeper Building Services

Priscilla continues to keep us clean with a wonderful smile during the past upheaval and staff shortages.  We do love her for all she does for us, not an easy job anytime but she works so hard and makes us feel she loves us back.  The joy of a clean apartment when I return makes me happy and I thank my lucky stars for this special woman who sees a stopped up sink and offers to call maintenance.  Priscilla is the best!  (Resident)

Imelda Crawford, Clinical Services

This little gal is a real joy.  She is always happy and kind to residents.  She is very caring, whenever I need help with dressing, housekeeping in my room, or picking up things in my room that I am not able to pick up, she is happy to aid me and others.  (Resident)

Zoe Rowley, Dining Services

Tonight we only had 2 servers for the dining room.  Zoe took care of our side, 32 residents, she really hustled!  She was so very calm and efficient and patient with those who needed extra help.  She really went above and beyond tonight.  (Resident)

Fern Krystalyn McClendon, Dining Services

I appreciate Fern!  I have seen this young woman handle difficult residents, unexpected situations, incredible demand, efficiently and patiently.  I have admired her graciousness in every difficult situation with each resident.  She demonstrates poise and grace and maturity beyond her years.  (Resident)

Victoria Hotchkiss, Housekeeper Building Services

Victoria is dedicated to helping others before herself.  She treats residents like family.  She does her housekeeping for me with the same respect and honor as though she was caring for her own father.  (Resident)

James Valero, Dining Services

James is an excellent server.  He is fast, dependable, polite to diners and remembers individual diner’s preferences.  He is patient with everyone, overcomes and adapts to changes in procedures, seating, menu etc… and “He shows up to work”!  (Resident)

Allisha Navarro, Clinical Services

Allisha brings friendship and peace to the residents.  Nursing care is only part of her gifts to them.  She is always willing to do what she can to give the resident a feeling of calm and caring.  The residents know that she personally values them and is there to make life better for them no matter what their conditions.  Her friendship is as much a gift as her service.  (Resident)

Chef David Weisfield, Dining Services

Chef David goes above and beyond to prepare very special treats for our independent residents happy hour events.  No challenge is too great!  He puts his heart and sould into making these treats exceptionally beautiful and yummy.  Everything from beautiful appetizer plates, baked apples in pastry with streusel topping to cowboy cookies for Father’s Day… and so much more.  Thank you David for sharing your special baking talents with us and making everyday meaningful for our residents!  (Senior Manager)

Sandra Stevens, Housekeeper Building Services

Sandra is pleasant and works hard.  She cleans every studio immaculately.  (Resident)

Jim Tonjann, Dining Services

 Despite staffing shortages and COVID protocols, Jim made it possible for the Garden Apts residents to share breakfast in December.  This helped weld the residents into community and reminded of us times before COVID.  Our house is closer and more like family thanks to these food centered events.  Jim’s efforts on our behalf are greatly appreciated in this difficult pandemic time.  Food warms hearts, cheers souls, and nourishes our FTJ family.  (Resident)

Pamm Silver, Residential Accommodation Asst.

Pamm replaced Shirley as our inhouse Concierge.  She has worked hard to learn Garden Apartments customs, practices, and people.  She mastered morning coffee and Thursday’s happy hour to everyone’s delight.  She does a good job keeping us all notified of events, changes, and campus wide announcements.  Pamm has been cheerful in taking on the very big shoes she had to fill.  Kudos to Pamm for becoming a real asset to the Garden Apartments. (Resident)

Krista Dumas, Waitstaff

Thank you for your service in the dining room!  You always know what I need and what I really like.  (Resident)

Heidi Rowley, Dining Room Lead

My mom always comments that you always know exactly what she wants and exactly what she needs.  Thank you for all that you do!  And she says you’re fast!!!  (Daughter of a Resident)

James Valero, Waitstaff

Thank you so much for all your help with my wife when we eat!  And you are fast!  (Resident)

Sophie Cusick, Waitstaff

I vote for Sophie!!!  I believe that she has grown, matured and learned her duties quickly, she is always ready for the tasks at hand.  She gets along with everyone, she is helpful and her awareness is sharp.  I believe that she has made a difference!!!  (Resident)

Ross Chen-Johnson, Maintenance

A resident reported to the Director of Building Services that Ross had been by that day.  He was installing CO2 detectors in all of the apartments.  He was so polite and kind.  He went about his business with such a friendly attitude.  He is a great addition to the team!  (Resident)

Skip Gibson, Maintenance

He makes every day meaningful for Residents at FTJ.  Recently when a couple moved from their apartment to another apartment it was only Skip that they wanted to help hang pictures in their apartment and get them settled.  They always ask for him by name because he has taken such good care of them.  (Senior Manager)

Tracy Relic, CNA Clinical Services

Tracy is amazing!!  She is always quick to help with whatever is needed.  She is positive and caring towards and goes above and beyond when caring for them.  Whether she is greeting a new resident, assisting with a shower or taking a resident to a doctors appointment, the impact she has with the resident shows on their face…They always have a big smile (Clinical Supervisor)

Steve Barrett, Skip Gibson, Jon Swingle, Maintenance & Sean Lee, Custodian

I would like to nominate our Maintenance team for “Making a Difference”.  They deal with many tasks behind the scenes, and here is an example of a very recent unpleasant job.  Due to a city driver deciding to dump trash from the large compacter, our guys had to shovel up the piles and mess left behind.  Hats off to our maintenance guys!  (FTJ President)

Collin Deck, Wellness Program Manager

He is a master teacher, supportive but never critical.  His energy and enthusiasm provide the nudge that we older folks need.  He sees us and know us as individuals.  During the COVID lockdown and we were confined Colin and his staff brought exercise to our hallways and provided personal instruction where needed. (from a Resident)

Tyler Rogers, Nurse

Tyler is dedicated, committed and professional while exhibiting care for his residents. My parents have presented some significant challenges including settling in to their dementia. My father calls him “the man” and not because he can’t remember his name.  Dad trusts him and feels they have a special “man” bond.  Thank you Tyler from all of our family.  (from a Resident Family Member)

This is a message on behalf of K. Parks. She has been very appreciative of all the support and guidance received from Tyler, far beyond the call of duty. She always appreciated Tyler and cherished his additional attention and friendship.  (from a Resident)

Melissa Murphy, Receptionist

She is joyful and a fun professional, full of laughter and light while still doing the work of the front desk.  She delights my mother and laughs with my father.  She provides families with eyes and ears on their loved ones when they’re away which is a blessing for us.  Thank you! (from a Resident Family Member)

Elvira Peterson, CNA

Elvira is an angel.  She has very quicky adjusted to my mother’s desires and the way that she likes things. (Not an easy feat) She has been able to soothe my Mom during extremely difficult situations, explains (sometimes many times) what’s going on and is able to calm her. I’ve seen Elvira, when Mom is angry and frustrated, reach out, touch her shoulder and says words that let Mom know that she is on her side.  Thank you!  (from a Resident Family Member)

Linda Tonjann, Reception Supervisor

She is a critical member of the AL team.  She is a family’s eyes and ears when we are not there – a true blessing. She empathizes with staff and family when things are not going particularly well and she celebrates with us when there’s an upturn with my folks.  She is quick to communicate and always has a kind word for the residents passing by. Thank you!  (from a ResidentFamily Member)

Edith Richards, AL LPN

She is a calm and professional presence with my parents.  My father trusts her to show up “on time” with his meds and help him, he knows he can relax when she is there.  Edith was so helpful in helping my folks acclimate to a whole new environment and marital living situation.  Thank you.  (from a Resident Family Member)

Lauro Cabutotan, Housekeeper

Wanted to say how much we appreciated the cleaning yesterday.  Larry was a wonder!  Once in the door, in 10 seconds or so he was cleaning bathrooms like a cyclone. Reminded me of the sci-fi flicks where the alien gets moving so fast he’s no longer visible to the naked eye.  This guy is astonishing!  Hope we can get him on a regular basis. (from a Resident)

Victoria Hotchkiss, Housekeeper

She is very thoughtful and considerate.  Victoria and Sean work very well together. Very excellent cleaning throughout, the best cleaning I ever had.  Thank you Victoria for doing such a good and great job!  (from a Resident)

Sean Lee, Custodian

He is very thoughtful and considerate.  Sean and Victoria work very well together.  Very excellent cleaning!  Thank you Sean for doing a good job.  (from a Resident)

Linda Koessler, HR Assistant

Linda is not only a great asset to the HR Department, she is an awesome asset to FTJ.  She always manages to get all of her work done even after accommodating managers with hiring needs at a moment’s notice.  She is always positive and willing to help any employee even when they just appear in her doorway.  She always goes above and beyond to help where needed with a positive attitude and a smile.  Thank you Linda for all that you do!  (from a Senior Manager)

Tracy Relic, CNA

As a new employee Tracy was very helpful to me in putting out fires with the schedule and I really appreciated the help. Whenever I see her on the floor she is always smiling and being really friendly, just as she was with me when I started at FTJ.  Thank you Tracy! (from an Employee)

Lina Corpus, Housekeeper

Lina is always helping to create a clean and home like environment for the residents.  She is very conscientious and complete with her work. She has always shown respect to all residents, staff and family members.  She presents with a very kind and nourishing spirit to all!  (from an Agency Nurse)

Linda Tonjann, Reception Supervisor

“She greets the public, vendors and relatives of residents with a smile and words of welcome. She does so many things that keep the place running (with never a hint of ageism or impatience. In short, she “Makes a Difference” every day. (Resident)

Sean Lee, Custodian

Many thanks and praises to Sean for being careful, thorough and efficient in cleaning our duplex. He even went above and beyond and did additional things that were so helpful to us. (Resident)

Tyler Rogers, Nurse

He is very knowledgeable, caring, efficient and willing to go the extra mile. Residents are always in good hands when Tyler is on duty…very hard worker! (Resident)

Shirley Robbins, Concierge

She treats each resident like part of a very special family. Shirley is always willing to lend a hand, even when she is busy managing several duties. She is a fine example of why this community leads the way in exceptional service to seniors. (FTJ Staff)

Carole Velez, Community Relations

Carole makes each day meaningful for residents by being warm, considerate, and enthusiastic about the care and quality of life at FTJ. She is an all-star team member, a complete joy to work alongside, and an inspiration to others simply by being authentic, kind, and self-motivated… she is unstoppable! (FTJ Staff)

Chandra Cockrill, Dining Services

Since my first day at FTJ and as my trainer she has made me feel so welcome and excited for this job. She is an amazing teacher with a positive and outgoing personality. She has helped everyone here in one way or another and has created an easier, comfortable work environment. Chandra is a strong leader and deserves to be appreciated. (FTJ Staff)

Triss Tibeau, Cook

What a team player Triss is! When all available peach pies at the store were frozen she stepped up along with all her other duties and made beautiful pies. Everyone gave a big round of applause for Triss’ help and snack time was more than fabulous in Memory Care that day. I am truly grateful, what a great place to work when each of us take the time to serve on another. Thanks Triss, you’re a real peach!! (FTJ Staff)

Sarah Perkins, CNA

The compassion and understanding that Sarah showed to our family was exceptional. She did not treat my father like “just another patient” and when she was in his room she gave him and us her full attention. She would stop by each night before she left at the end of her shift to be sure my dad was comfortable. Her selfless care and attitude towards patients and family did not go unnoticed. (Resident’s Daughter)

Melissa Morse, Nurse

Melissa has done an exemplary job of caring for my mom. She is detailed, thorough and professional in all of her interactions that I’ve observed both with mom, our family and other staff. We appreciate how Melissa adapts her approach to mom depending on how sleepy or alert mom is and we rest easy when we know Melissa is managing the unit. She exemplifies the quality of care and environment that FTJ is known for… thank you Melissa! (Resident’s Daughter)

Terry Allman, Residential Accommodations

Terry’s work ethic is appreciated by residents and staff alike. She is dependable, kind-hearted, and a personable individual that cares for this community beyond normal work hours. Thank you, Terry, for your positive attitude, your valued work, and your teamwork/leadership! (FTJ Staff)

Victoria Hotchkiss, Building Services

Victoria went beyond the call of duty. Excellent, excellent, excellent… Perfection!!! (FTJ Staff)

Lina Corpus, Building Services

We met Lina the day we moved mom into Skilled Nursing. She opens mom’s blinds, refreshes the water in mom’s flowers and goes above and outside her job. It makes us feel grateful that this housekeeper represents the best values that FTJ espouses. (Resident’s Daughter)

Quenlly Watson, Nurse

Quenlly is one of the best nurses we’ve encountered since mom fell ill. She is professional, exceptionally competent and has a can-do attitude about whatever we bring to her with regards to mom’s care.We are so reassured leaving mom in her exceptionally capable hands in this caregiver shortage. We hope FTJ takes good care of exceptional talent like Quin. (Resident’s Daughter)

Allisha Navarro, CNA

She is very friendly and consistent. Her treatment is thorough and very accommodating. She does the work of two people so often and she is such a wonderfully, kind person. She listens to me and I do appreciate that. Allisha is a real gem! (Resident)

Allisha Navarro, CNA

Allisha is talented, capable and very professional in all that we’ve observed in the care for mom. She is caring & compassionate in all of her interactions with mom and we love that she take time to engage, speaks to her and draws her out in communication. We are grateful for the way she treats mom like a person and not just a patient. FTJ is lucky to have this caliber of staff choosing to work here. (Resident’s Daughter)

Zachary Zinda, Dining Services

Zach is a credit to the values that FTJ espouses. He is professional in his appearance and how he goes about his duties. I’ve observed him engaging with the residents he serves, treating them with compassion, dignity, and respect. We are impressed by this level of attention to detail for the care of the residents he serves. (Resident’s Daughter)

Amanda Wilson, CNA

We are so pleased to have Amanda as a consistent caregiver for our mom. She is thorough, professional, and detailed oriented. We feel like she treats our mom the way she’d want her mom to be treated. Amanda represents the best of the work ethic, care & compassion that FTJ can offer. (Resident’s Daughter)

Ashlyn Bacon, CNA

Ken gets a warm feeling each morning he sees Ashlyn come into his room, and helps him get a nice, positive start to his day. Thank you for your positive attitude and understanding of Ken’s likes and needs. (Resident Family Member)

Shirley Robbins, Concierge

She is such an important part in our community and a great representative for it.  She helps guide our lives, always with a smile.  She is completely trustworthy to keep the secrets we think we have hidden from her watchful eyes and ears.  (Resident)

Krista Dumas, Waitstaff

Krista is one of the best, if not the best of the food service staff.  She has a wonderful outgoing personality and always remembers the resident’s likes and dislikes.  It is always a pleasure to have her as my server. (Resident)

Larry Wood, Driver

He is very good to us, always goes beyond the call of duty and I greatly appreciate his efforts.  (Resident)

Jim Tonjann and Dining Staff

Going above and beyond during COVID lockdown!  The dining staff that delivered the meals were always cheerful, masked and polite.  Their service meant a lot.  The “Mindful” meals were really good and helped break up the monotony.  I give my heartfelt appreciation, thanks and praise to Jim and crew for keeping us cheered, fed and continuing on through the pandemic. (Resident)

Jeff McQuay and Tony DeMarco, Building Services

Unbelievable kindness! They solved my problem of not being able to get my feet on the floor sitting on the bed because the mattress was too high.  Now I don’t have the fear of falling.  Thank you, Jeff and Tony! (Resident)

Steve Barrett, Lead Maintenance

A call came in from a duplex resident about the great detailed job Steve had don’t cleaning her back deck.  Steve has fixed many things for us, the maintenance crew here is terrific and bend over backwards to help us and do everything so cheerfully. (FTJ Manager & Resident)

Al Burnett, Dining Services

Al has done a wonderful job to make our residents in Memory Care feel special.  Something as simple as an afternoon snack stands out because of the care and attention from Al stepping up to make a difference.  He is great – team player all the way.  (FTJ Staff)

Triss Tibeau, Cook

I have like her since she arrived as a server, she was always so friendly and got the orders right.  Now, as a cook, she continues that!  She makes sure that I get what I ask for, her vegetable are never mushy, she tends to their texture.  I am always glad to have her on the job. (Resident)

Alyssa Becerra and Kristine Baxter, Housekeeping

Two housekeepers who work together as a tight team.  They are fast, efficient, thorough, kind, pleasant, friendly, diligent, and cheerful… what could be better than that!  These two are so uplifting I just love to see them arrive every week. (Resident)

Lina Corpus, Housekeeper

She is always happy!  She recalls my preferences and satisfies my day by cleaning.  (Resident)

Heidi Rowley, Dining Room Lead

Heidi is always going out of her way to make sure the resident’s needs are met plus more.  She not only does her job but others as well.  She always has the resident’s well being at heart.  She is an amazing employee and person.  (FTJ Staff)

Holly Landowski, Waitstaff

I have been here since 2013(Is that possible?).  We have had servers come and go but there are always one or two that stand out and Holly is that standout.  Since the pandemic and restrictions I have seen Holly shine.  She rolls with the punches, helps everyone who needs a hand and always keep her cool with a smile.  She is a great asset to the dining experience!  (Resident)

Nalani Brown, Philanthropy Coordinator

While all the employees here at FTJ do a wonderful job, Nalani enjoys taking thing to a new level.  He is joyful, delightful and happy.  This carries over into how creative she is on making our day so special.  She takes an extra moment to visit and see how we are too!  Thank you for having her here!  (Resident)

Priscilla Cabutotan, Housekeeper

While Priscilla’s job is room cleaning she brings her smile to brighten all our lives.  For those of us that get a paper, she is our paper delivery person during this pandemic and brings her warm smile with the paper.  I appreciate her dedication to her calling.  Thank you Priscilla.  (Resident)

Nalani Brown, Philanthropy

“Nalani is always willing to fill in wherever she is needed. The Garden Apt residents are so grateful for her. Nalani’s cheerful disposition, enthusiasm, and flexibility have enriched our campus community. Residents believe that her energy and team spirit should be recognized.” (From Resident)

“Nalani has been wonderful to keep an eye on all of us in the Garden Apts – and has done it with such enthusiasm. Her positive attitude and cheerfulness are inspiring!” (From Resident)

“Nalani is just a delight! She is joyful, positive, and always willing to help us. FTB is very fortunate to have Nalani and so are we.” (From Resident)

Colin Deck & Sarah Doerner, Wellness Center

“I appreciate what these two have done for all of us during this pandemic. Their zoom classes have kept us moving (not an easy task)! I am so grateful that they have included non-resident community members as well.” (Resident)

Amanda Wilson, C.N.A.

“Amanda took the initiative to rearrange a resident’s room so the resident would be more comfortable after calling the family to ask if it would be ok. It really improved the resident’s day and the family was extremely happy.” (Team Member)

Tanya Jones, Dining Services

“Tanya always goes above and beyond to create amazing salads and comes through for her fellow employees with a smile, even when we are forgetful and order our meals late. Thank you for loving us through your food!” (Team Member)

Delphine Hall, C.N.A.

“Delphine has a specialness about her! Regardless of how she might personally feel that day, she always greets everyone with a smile. She truly shows her love and her passion to lift others up. She is a treasure!” (Resident)

Asha Johnston, Housekeeping

Asha is so thorough and efficient, a real leader! She is helpful, polite, cheerful and a very hard worker. She deserves special recognition.” (Resident)

The Dining Services Team

“Many special thanks were given this past quarter to our amazing Dining Service Team. From the servers to the cooks and Chef, they are all exceptional and there is not an indifferent or lazy one in the group. The food that is served is attractive, creative, delicious and no short cuts are ever taken. The entire team deserve accolades for their exemplary skills, dedication and service!” (Resident)

All FTJ Staff

“Most every staff member is going above and beyond their normal duties at this time! Tray deliveries, taking temps, disinfecting, visiting with residents, delivering newspapers, and anything else that needs to be done. Thank you FTJ staff, you are all doing a great job!” (Fellow Team Member)

Dani Garcia

“Dani is a great caregiver and really makes life meaningful for all of us.” (Resident)

“Dani is one of the most caring C-NA’s at FTJ. She is always asking residents how she can help them—listens to their needs and their stories and will laugh (and cry) along with them.” (Team Mate)

“Dani goes the extra mile. She is always smiling and pleasant—she brightens my day and is a good listener.” (Resident)

Holly Elton

“Holly was super supportive as my mom transitioned into Memory care. We were all so thankful for her support.” (Resident’s family)

Edith Richards

“ Edith has such compassion for the residents. I am happy she is a part of the FTJ team.” (Team Mate)

Melissa Murphy

“Melissa is truly a great person—very caring towards our residents and always offering to help out. Melissa is very dedicated to FTJ.” (Team Mate)

Linda Tonjann

“Linda is always so helpful with any questions or concerns I might have. I really enjoy working with her.” (Team Mate)

Jana Wennstrom

“Jana has expanded the subjects and settings and her enthusiasm And positive attitude is reflected in these programs.” (Resident)

“Jana has made great improvements in the Senior University. She is making a positive difference for us residents and for the community.” (Resident

Grant King

“Grant always has a big smile on his face and I look forward to seeing him. He is always so positive.” (Team Mate)

Nelma Valero

“Nelma does a really good job in housekeeping. We are grateful to her and her charming attitude.” (Multiple residents)

Jeanie Rogalski

“Jeanie is the best! She knows what we like to eat and makes suggestions when there is something she thinks we might like. She also shares good stories.” (Residents)

Tyler Rogers

“Tyler is very efficient and genuinely cares about us, He makes us feel confident about his ability to take care of us all. “ (Resident)

Imelda Crawford

“She is the nicest person. Her kindness and gentle manner help her to do her job so well.” (Resident)

Paige Zarate

“Paige is efficient and super fast. She is studying to become a nurse and hearing about her goals is mentally stimulating and interesting to me.” (Resident)

Elvira Peterson

“Elvira always helps me start my day out right and reminds me to smile.” (Resident)
April 2020

The entire dining and kitchen staff

A resident took the time to recognize each and every one of the unsung heroes in our kitchen and dining staff! This resident specifically mentioned the dedication demonstrated during COVID. Nice work, kitchen and dining—your efforts have not gone un-noticed!

Linda Koessler

“I would like to nominate Linda Koessler for her work in assisting employees with so many questions all year ‘round and especially for chairing the Holiday party Committee. Her organizational skills were and are phenomenal and she made the party a tremendous success. Linda creates a personal, professional and positive experience for long-term employees and a welcoming presence for our new team members from initial phone calls, to pre-hire and onboarding activities. She was given a shout out by a member of Senior Staff to the Board members for her tremendous efforts in streamlining the hiring process.” (Team Mate)

“Linda deserves a big thank you from all of us at FTJ for her contributions to making the Holiday party a huge success. She really put in a lot of extra time and effort to make this a fun event for all of us. Thank you Linda, for all your do for FTJ.” (Team Mate)

Jeanie Rogalski

“Jeanie is a fantastic employee! She makes each and every resident feel as if they are her only responsibility. Without a doubt, my wife and I are happy in the dining room when she is there. Simply the best.” (Resident )

Candy Gustafson

“Candy is always supportive if her team. She went out of her way to care for a resident’s cat when they had to go out of town which helped put the resident’s mind at ease.” (Team Mate)

Melissa Morse

“Melissa does “Bang-up” job of taking care of all the issues that come up—not just nursing. Ask her a question and she will get you the answer—no nonsense—always follows through—always helpful. “ (Resident)

Robert Humetewa

“What a great receptionist. He is the nicest one—always smiling and helpful. Residents love him—Staff loves him. “ (Team Mate)’

“Robert is sincere, helpful and always does his best. Everyone likes him and trusts him. “ (Team Mate)

Lina Corpus

“Lina is a ray of sunshine every day! You can tell she enjoys being of service and being in contact with the residents.” (Resident)

Amanda Wilson

“Amanda has that special something—that happy glow when working with each of us. We look forward to he help and miss here when she is off.” (Resident)

Allisha Navarro

“Allisha lights up each day with her delightful personality and hard work. When she works, she never complains even when she has to do a double. Other CNA’s should copy her.” (Resident)

Vicki Weaver

“Every time I ask Vicki for something, I always get a courteous, friendly response! I realize how big FTJ is and how many requests she must get and greatly appreciate her responsiveness and kindness. She is a gem!” (Resident)

Sarah Miller

“Sarah puts together fun and worthwhile activities to keep us engaged. She really gets us involved and helps us enjoy whatever is offered.” (Resident)

Patricia Moore

“Patricia provided positive, encouraging words whenever we see her—So encouraging—always aware of residents and their families.” (Resident)

“Patricia organized a great trick-or-treat event at our care center! She even made homemade treats! Kudos to Patricia for this wonderful event!” (Team Mate)

Heidi Rowley

“Heidi is always ready to help others. She promotes quality of life for residents and really makes a difference.” (Team Mate)

Dani Garcia

“I have noticed that Dani has taken extra time and effort in helping my step-mother. Her extra time and effort has allowed my step mother to keep her beloved cat and maintain a close relationship with another living creature.” (Resident family member)

Jim Tonjann and Chef David

“I forgot to submit an event planner for a Resident event where 30-40 people were expected to attend. With everything else going on, Jim and David put together a wonderful, beautiful and delicious tray of food and saved the day! Thank you!! (Team Mate)

The entire team who was involved in the new care center opening

“I want to give an enormous shout out to every team member who was involved in the move to the new Care Center. I saw so many smiles on the faces of residents and family members. There were some glitches, but I can’t believe how smooth it went because I was expecting total chaos!” (Team Mate)

Victoria Hotchkiss

“Victoria is very committed to her job and to the residents. She shows her integrity by living out her promises and commitments to the residents.“ (Resident)

“Victoria is very committed to residents and to her job. She establishes schedules and gets her work done effectively.” (Resident)

“Victoria us very upbeat and her personality makes you smile and be happy. She does an excellent job and is just great. “ (Resident)

Priscilla Cabutotan and Victoria

“They work well together as a team and are happy and friendly.” (Resident)

Shirley Robbins

“When Shirley heard the Garden Apartments were having a Potluck Picnic, she made sure we had tables and chairs. She helped with set up and clean up. She really went the extra mile for us.” (Resident)

“Shirley pitched in and helped us organize our Potluck Picnic in the midst of everything that she had going on in July.” (Resident)

Charlie Whitman

“’Bistro Charlie’ always has a smile on her face and knows most of us by name. On hot days, she makes sure to provide a cup of water for thirsty dogs. Bless her thoughtfulness!” (Resident)

Marianne Monette

“Marianne is very kind and always ready to help. She is the best team member I have ever had.” (Teammate)

Lorna Wert

“I am very thankful for Lorna’s speed and quality of her work doing my laundry and ironing.” (Resident)

Victoria Hotchkiss

“Victoria does a great job cleaning and is always ready to help out in any way.” (Resident)

“Victoria has been very helpful to me. She is so willing to talk and listen to how I want something cleaned and how I like my bed made. Also, her friendly manner is delightful!” (Resident)

Skip Gibson

“Hats off to Skip! He assisted several of us residents in helping another back to her apartment. He also got my refrigerator fixed with a new filter!” (Resident)

“Skip is always helpful and always answers my questions. I feel that her really cares.” (Resident)

Melissa Murphy

“Melissa has a friendly way of making residents feel at home every day. Mom loves joking with her.” (Resident’s family)

Jim Tonjann

“Great job coordinating food service for the annual picnic. Food was excellent and served efficiently by the service team. Jim is always friendly and helpful in the dining room and residents feel welcome under his leadership and his team of friendly servers.” (Resident’s family)

Shelby Roberson

“Shelby is a hard worker who puts others first. She is kind and caring and has been a great person to work with. She has made FTJ a joy to work for and has made me a better person by showing me how to do my job well and with care.” (Teammate)

Robert Humetewa

“Robert always has a smile for everyone! You never feel like an interruption to him. Robert shows his compassion for others like no one else. It is always a pleasure to see Robert sitting at the desk!” (Resident’s family member)

Tracy Relic

“Tracy goes above and beyond to make sure residents are cared for. She makes residents smile with her amazing attitude.” (Team Mate)

“Tracy is always ready to help—you can see the difference she makes by the smile on the faces of our residents.” (Teammate)

Nelma Vallero

“Nelma works quickly and efficiently without upsetting my order of things. She cleans with a smile on her face and makes her visits on Monday pleasant with her cheerful ‘Happy Monday’ greeting.” (Resident)

Herna Tellez

“Herna goes out of her way to help others She makes it easier for me to do my job.” (Teammate)

John McAlexander

“John came to our home and zipped through a list of annoying tings we needed done. He was pleasant, friendly and efficient. He is a credit to FTJ. (And he has a very cool car, Du-u- ude!)” (Resident)

Linda Tonjann

“I have a problem—I am not a manager and can’t pass out “atta boy” pins to people. Linda T needs like 10 pins. Seriously, she is always on the ball and keeping me on track when stuff gets crazy—which is only 4-7 times per day—she deserves all the recognition in the world!” (Teammate)

Priscilla Cabutotan

“Priscilla is a very hard worker and I’m always very satisfied with her work She also exhibits a pleasant and friendly personality.” (Resident)

Terri Ross

“Terri is an inspiration to me. She is the definition of making every day meaningful. She remains positive through any challenge. She works so well with the Senior population, tending to their needs and concerns. When someone walks in and needs something, she is quick to help. When we were on quarantine, she took time to help pass out meals. She makes a point to let people know when they are doing a good job. She makes me want to do a better job every day. Thanks for the inspiration and motivation, Terri.” (Teammate)

Amy Petschke

“Amy does an exceptional job every single day. She is professional, approachable, kind and compassionate. She is a savvy problem solver and when there is a problem, she helps find a solution. When we were on quarantine, she lent a helping hand without hesitation. She is a shining star.” (Teammate)

Jana Wennstrom

“Jana radiates happiness and joy. You can tell she loves her job, the people she works with and the residents. She has brought so much life and diversity to the Senior U Programs. The events on culture and different countries has been phenomenal, and we are lucky to someone like Jana on our team. Thank you, Jana, you are one of a kind!” (Teammate)

Monica Turner

“It is admirable how Monica always sees projects through from conception to completion. She’s always so friendly and can find the answers on any questions you may have. She is always calm and extremely patient. FTJ would not be the same without her!” (Teammate)

Anne Marie Leighton

“Anne Marie was very helpful when a resident injured her leg.” (Resident)

Linda Rossell

“Linda is the woman behind the curtain. We may not see much of her, but she is working her tail off. She is always friendly, and she treats people with dignity and respect no matter who they are. She is great team player and collaborator and we are lucky to have her complete the accounting team at FTJ.” (Teammate)

Katie Schott

“Katie is efficient about her driving—consistently parking near the curb and tirelessly helping us with engaging compassion and is quick to comprehend and meet special needs.” (Resident)

Victoria Hotchkiss

“I am very impressed with my housekeeper Victoria Hotchkiss. I have never seen anyone as good as Victoria!” (Resident)

“We have a double room apartment and she cleans it really well. We could not ask for better service!” (Resident)

“Victoria is one of the best housecleaners there could ever be! She does not miss anything—we really like her.” (Resident)

Priscilla Cabutotan

“When Priscilla leaves, the house is spotless! She does everything and we really like her.” (Resident)

“We thank Priscilla for her extra smiles and work she provides. We are sure she has made a difference in the whole Franke Tobey Jones Community.” (Resident)

Priscilla Cabutotan and Victoria Hotchkiss

“These two have been helpful and courteous to me for years. They do a thorough and careful cleaning of my room every Tuesday and I think they deserve a BIG thank you from both me and the entire FTJ staff.” (Resident)

Sarah Doerner

“Sarah’s patience in teaching us the Thai dance was excellent—the results being we were able to perform as a group and enjoyed the entire learning process. I would definitely recommend this class to others and also hope there is another class that provides more in-depth dance. FTJ is very fortunate to have Sarah on the staff at the Wellness Center. She is a treasure.” (Resident)

Herna Tellez

“Herna is a great team player. Any time I need help with a resident she responds with enthusiasm, willing to go the extra mile. You can find her making beds, providing personal service, or just making a resident laugh.” (Teammate)

Lina Corpus

“Lina is a great person with a good personality. She is very respectful of team members and the residents love her. She is thoughtful and reliable. Everyone loves her—she is great!” (Teammate)

Krista Dumas

“Krista regales us with stories about Esmerelda, her special fish. We look forward to the new tales of Ez’s exploits, but more than that, we look forward to Krista’s special talent of serving us food and friendship. We are fortunate to have Krista as a friend, an excellent server and a great human being. Thank you, Krista!” (Resident)

Heidi Rowley

“Starting the day with a good breakfast is a must and having a wonderful server is a blessing. Her attitude is positive and her smile contagious. Her demeanor is a wonderful gift to us all—she knows what we want to eat before we do!” (Resident)

Heidi Rowley and Krista Dumas

“For the past 3 months, these two have served us. They provide excellent service, are pleasant and respond to our needs. They remember our favorites and team up well. Most of all, they make dining a pleasant experience—they are the best of the best.” (Resident)

Quennly Watson

“You will often see Quennly with a smile on her face. She is dressed nice and neat, ready to start the day with a cheerful personality. She is polite with the residents in her care and is a team player. She helps ensure tasks are completed, paperwork is done, and communication is passed on to the next nurse. She is fantastic!” (Teammate)

Kristina Atkins

“Kristina is an outgoing nurse, her concern for residents is great. She is a good nurse and easy to work with.” (Teammate)

Melissa Morse

“Melissa is absolutely amazing! She spends extra time with residents and always goes the extra mile. She is easy to go-to with questions and will make sure everything is followed up on. We love her!” (From 3 Teammates)

Edith Richards

“Edith has shown the sincerest compassion to our mother. We have noticed that Edith is dedicated to the highest quality of life not only for our mother, but for all residents at Lillian Pratt. Thank you, Edith, for your pleasant personality and expert care!” (Resident’s family members)

Entire Maintenance Crew

“During our huge snow event, the Maintenance Crew have been out salting roads, walks and driveways. Every one of them were so cheerful and willing to help with anything. Today (2/14/2019) Jim simply appeared to help me shovel the drive so that I could get the car back in the garage. He was in such a great mood and I was so thankful for his help. I am so blessed to be a resident in this lovely neighborhood!” (Resident)

“During the last two weeks, the guys have worked tirelessly to dig us out from all the snow and ice. They shoveled before, during and after the snowfall in sub-freezing weather and they did it happily. They dug out my front walk and driveway at least three times and kept us from being completely housebound!” (Resident)

(Photos top to bottom, left to right, Robert Beckham, Jim Rivinius, Steve Barrett, Skip Gibson, John McAlexander)

Jim Tonjann

“I would like to nominate Jim because during the weekend of snow, he shoveled the walkways in the HCC parking lot. The residents in OP and I also observed him shoveling the walkways between the LP building leading to the GA Building.” (Team Mate)

Tyler Rogers

“One of our residents told Tyler that they could really go for a nice bowl of chili. Tyler, after his shift was over, went and got the resident some chili. This isn’t a “one time” thing—Tyler goes above and beyond every shift.” (Team Member)

Tiffany Murphy

“I have been very impressed by how Tiffany makes sure everyone has fresh water every day. Sometimes we can forget how the people who do little things make a big difference. Hydration is so important in health care and Tiffany makes sure everyone is hydrated. I can’t express how grateful I am to have a team member with this dedication.” (Team Member)

Charlotte “Charly” Whitman

“I was at the Wellness Center when I saw Charly go from the Bistro to the door of Wellness. I asked her if there was a problem and she said she was just checking to make sure a resident could get back to Toby Jones. This happened during the snow storm when the grounds were slippery. Despite being new to the company, Charly displays a caring attitude to the residents and deserves a nomination in the Making a Difference Recognition.” (Team Mate)

“Charly is such a joy to work with! She has such a bright, cheery demeanor. She is always so happy to help. I was just finishing up with a Committee meeting in the LP Conference room and I had less than 10 minutes to clear the breakfast items from the room and then to prep the room for the next meeting! I was in such a rush and asked her to call Dining Services to assist me. Instead, she just jumped right in to lend me a hand. We got the room ready just in time! I couldn’t have done it without her help! Thank you, Charly!” (Team Member)

Steve Barrett and John Mc Alexander (Maintenance Department)

“As we were bringing someone in to the facility, we discovered we were unable to get him out of the car and using his walker. Because he was ready to fall, we sat him on the sidewalk. John was passing by and stopped to help. He radioed for help and Steve came. The two of them were able to get him safely into the house and sitting down. We are so grateful for their response.” (Resident)

Sarah Doerner

“Sarah Doerner always appears to enjoy her work with us. During group exercises she is clear on instructions on the progression through movements and the number of repetitions. It is obvious that she has prepared in advance of our sessions. I asked for some private instruction from Colin Deck and went to the gym to practice. One day, when I was practicing with Colin, Sarah came by and told him she had seen me practicing alone many times. It made me feel good having my efforts acknowledged. One day, Sarah announced that she would give a class on Dances in Thailand at the gym. 8-10 of us showed up. At the class, she took the trouble to set up a projector and showed a film in beautiful color of dancing being done in Thailand in native costumes. Sarah proudly explained the culture which featured these dances in Thailand done differently in different stages of life. Some language was introduced. Then, we performed a simple beginner’s dance in unison to native music in some costume. A finishing touch was added when we made long fingernails and wore them in costume dancing for others. Sarah’s work is meaningful, engaging, instructive and shows a genuine interest in my health—physically and mentally.” (Resident)

Sandra Stevens

“Sandra is a hard-core worker. I see her all the time making sure all surfaces are dust-free, carpets are spotless and floors in the dining rooms are really clean. During activities, she stops by at the Parlor making sure trash is empty. She doesn’t waste time and always makes sure that her assigned tasks are immaculately clean before she clocks out. Her good attitude does make a difference.” (Team Mate)

Delphine Hall

“Delphine helps me do my job better every day. I especially love how she goes out of her way on busy days to do something special for our residents. She really helps make each day special for the people who live here and is a great example of how we make our residents have a better day.” (Team Member)

Melissa Morse

“Melissa Morse is a thoughtful, kind and helpful advocate for our mom. Melissa has built a positive and professional relationship with mom. Melissa watches out for our mom’s health and welfare and anticipates her need for supplies and advises us of her needs and current medical concerns. Melissa’s professional skills are consistently accurate, and she answers our questions with reassuring accountability, data and good judgement.” (Resident’s family)

Robert Humetewa

“I was very worried about something and felt anxious and talked with Robert and he was so kind and listened to my worries. It made me feel much more relaxed and not so worried. He is not the kind of guy who is angry or doesn’t smile at you—he is always so kind and understanding and always has a kind smile. He is consistently kind every day.” (Resident)

Victoria Hotchkiss

“Victoria is a wonderful lady and has helped us so very much. All employees are recognized by us.” (Resident)

The Entire Franke Tobey Jones Team

“I look at your faces and am aware that each person I come in contact with makes my life meaningful. That’s what I tell people who are interested in FTJ. Not one person who works here has ever made me feel that I am asking too much. No one gets impatient with us here—not even the youngest high school student serving us in the dining room. Bless you all!” (Resident)

Jeanie Rogalski and Steve Barrett: 

“I would like to recognize an amazing team effort by Jeanine a server at the Tobey Jones Building and Steve from maintenance on 1-9-19.  Jeanine sprang into action when a resident began seriously choking.  She called to Steve who was taking down the Christmas tree in the solarium and asked him to call health care while she worked with the resident.  He made the call as he rushed in and applied the Heimlich maneuver.   Very quickly 2 staff people arrived from health care and found the resident had begun responding.  Thanks to Jeanine and Steve. They whole scary scene was handled calmly, competently and compassionately.  Franke Tobey Jones at its best!!”   (resident)

“On January 9^th a resident choked and needed the Heimlich procedure.  Jeanine called Steve and between them they handled the incident in a very calm and professional manner.  Jeanie stayed with the woman for while a while to make sure she was all right.  I was pleased to see how professional the staff handled this emergency.”  (resident)

 “On January 9 I started choking and was unable to cough out a small piece of food.  This might have ended my life as I could not breathe!  Jeanie saw my situation and called Steve.  Steve came in a hurry and immediately started the Heimlich maneuver.  I was able to breathe, finally.   Steve is a keeper!   I nominate him for an award!”  (resident)

Colin Deck , Sarah Doerner  and Ann Marie Leighton: are a great team.  They make coming to the center enjoyable.  Workouts are excellent—they challenge us, they make us laugh and there is always something new and engaging.  Attending classes at the M.J Wicks wellness center has made a positive difference in my life.  Thank you for hiring and supporting these three talented people.  Colin is a very capable and positive team leader.” (Resident)

Tyler Rogers: “I attended the Memorial service of a resident who recently passed.  One of her 6 children told me the family would be forever grateful for the kindness. Tyler Rogers showed not only their Mom but also the family.”  (Resident)

Delphine Hall: “Delphine Hall cares for the residents she helps.  Del consistently uses good judgment and personal knowledge of what residents need and prefer when they are in her care.  She is proactive and smart—preventing problems and minimizing crisis events.  She is collaborative with family and other team members making daily activities the best they could possibly be.”  (Resident)

JJ Alvarez and Holly Landowski: “Brought in Christmas decorations from home and they both decorated the little tree outside of Franke Tobey Jones Building and made it so beautiful!   Afterwards I don’t know who but he or she strung Christmas lights all around the tree.  Super Special!”  (co-worker)

Imelda  Crawford: “Imelda is a very special CNA, reliable, trustable  a great worker.  She never refuses to help others even though she is very busy, she can work in challenging environments and still work.  That’s rare to find such a wonderful worker.  Thanks for working here and making our facility look great.” (co-worker)

Angel Smith: “A new resident in the TJ Building shared a story today about our Dining  room Staff member Angel.  A resident is soon moving to AL was distressed about downsizing and moving.  Angel showed her sincere affection and told the resident that she is loved and will be missed. The New resident was so impressed with Angel’s kindness being shown to the person moving she made point to tell me about what she saw.”  (Co-worker)

Charly Whitman: “Charly is a wonderful addition to the Bistro staff.  She is a competent barista and is always cheerful and give you a sunny smile and a warm greeting.  She is definitely an asset to the Franke Tobey Jones Team!”  (resident)

Victoria Hotchkiss: “Victoria does a wonderful job in my building.  Not only does she clean my apartment well, she is always cheerful and prompt.” (From a resident)

Heidi Rowley – “She is simply the best! I sometimes must get room trays for AL and Heidi goes out of her way to make sure I have everything I need for the trays for the residents. She is gracious and very willing to assist. I know I can depend on her to ensure the residents have what they want/need.” From a coworker.

Dani Garcia – “Dani is very welcoming to all. While FTJ is a wonderful place, it is hard to transition from your home to an assisted living facility. Dani’s ready smile the friendly personality help make our new home a wonderfully warm and loving residence. Thank you, Dani!” From a resident. AND “Dani frequently attended my mother in AL. She brings trays when mom feels too weak to go to the dining room; she is consistently cheerful and upbeat no matter how peevish Mom my get; and Mom feels that Dani is sympathetic and trying to be helpful. As a family member, it is a relief and comfort to know that Dani is concerned and looking out for my mother when I can’t be there. We all appreciate her!” From a family member.

Cassi Cobble – “Cassi is open for discussion on multi-disciplinary issues, is cheerful and positive and has a can-do attitude which has made a huge difference for residents, family members and team members alike as we work to meet the needs of our new admissions. We are fortunate to have her working with us on these! And when our residents need help, (I saw her working with a resident who fell), she was professional, compassionate, knowledgeable and did a fantastic job!” From a coworker.

Robert Beckham – “Robert always has a can-do positive attitude even when taking care of things outside of his maintenance responsibilities. When a TJ resident fell, he was right there immediately asking if there was anything he could do. He stayed with the resident until the nurse came and stayed to assist the nurse in any way he could. I was very proud to be part of a team and witness this team work!” From a coworker.

Shirley Robbins – “Shirley always brings her A-Game to work, but when there was no ARR Director, she stepped up to new heights. She worked diligently to ensure Admissions ran smoothly, brought in several new residents, grew our wait list and help coordinate internal moves. She seemed to be everywhere at once! We are so incredibly lucky to have this dedicated, heartfelt, amazing team member! Thank you for all your hard work!” From a coworker.

Sarah Doerner – “We were a little apprehensive when we first visited FTJ Wellness Center as we are ‘community’ members. From our first visit we were made to feel welcome by the Wellness staff. For much of the time we have worked with Sarah. She is a wonderful representative! She is both instructive and encouraging. Thank you FTJ for opening your center to those of us in the community who wish to improve our fitness. The Wellness Center is staffed with excellent people! Thank you, Sarah for your support on our journey.” From a Community Member.

Linda Koessler – “Linda works very hard and is incredibly organized! She learns people’s names – employees and residents both. She takes time to check up on your and ask how things are going. I think she is the lady behind the curtain for a lot of things that happen. I feel comfortable talking with her about anything. I appreciate her for who she is and what she has to offer FTJ!” From a coworker.

Kristie Dowdy – “I am incredibly grateful for her! If it weren’t for her, I may not be a FTJ employee today! After looking over my resume and application, she called to follow-up by asking about my education, experience and background, and she matched me to a different job opening that better fit my expertise! I couldn’t be more happy and thankful for this opportunity to work, learn and grow. I appreciate you!” From a coworker.

Victoria Hotchkiss – “She is very friendly, prompt and always informs me if there are any changes. She has done a more than satisfactory job! She has a great team and are doing a great job for me!” From a resident.

Skip Gibson – “Our apartment heat wasn’t working and Skip came to check it out. He was very courteous and professional. He not only fixed it but returned several times to be sure all was satisfactory. Thank you!” From a resident.

Jeanie Rogalski – “For those of us, from the Garden Apartments, who regularly take lunch in the Tobey Jones building, I want to compliment Jeanie and Angel for their patience, good humor and for their great service to us. We applaud their efforts to make lunch service as pleasant as possible for all. Bravo!” From a resident.

Angel Smith – “For those of us, from the Garden Apartments, who regularly take lunch in the Tobey Jones building, I want to compliment Jeanie and Angel for their patience, good humor and for their great service to us. We applaud their efforts to make lunch service as pleasant as possible for all. Bravo!” From a resident.

Linda Koessler – “We can count on her to ‘drop everything’ to help all of us!  From clarifying benefits, to getting cash advances or vacation payouts to us immediately, to coordinating and orienting our new hires to FTJ, patiently helping us get on iPay– the list goes on and on.  And let’s not forget paying us correctly!  Thank you, Linda”.  From a coworker.

Shelby Roberson –  “On my first day to the laundry, a young lady peeked around and introduced herself.  She has been a help ever since.  She epitomizes the women who work, often out of sight, to make us feel at home.”  From a resident.  AND “She makes a point to say “hi” every time she sees us – her smile lights up the day. She is caring and shows interest in anything we talk about.”  From a Resident’s care giver.

Chelsei Gilmore –  “She is one of the best coworkers that I have worked with!  She works above and beyond and keeps her job within scope.  She helps with staffing, anticipates needs, know who to call (maintenance), helps others, welcomes family and visitors with assurance and always helps with their inquiries, questions or concerns.  Above all she delivers high quality care with compassion and gentleness making sure residents have their needs met and that they are comfortable and safe.” From a coworker.  AND “She’s proactive and takes initiative.”  From a coworker.

Tyanna Babbs  – “She is a warm and caring dining room server who brings a welcome smile every day.  She knows what we want before we do it seems, and delivers not only food but her caring attitude every day.”  From a resident. 

Lina Corpus –   ” When my mother was moved to the Health Care Center I met Lina.  She told me how my mother had talked about her sculptures and told her in detail how she made them.  With Lina’s description and affirmative affect I knew my mother was doing well with her transition.”  From a family member.  AND “She is very helpful, giving love to residents, letting staff know when she notices something with a resident and the residents love her!  And her cleaning and keeping the facility clean is appreciated.”  From a coworker.

Heidi Rowley – “We had a resident meeting in the parlor and somehow there was no event planner.  Heidi jumped into action making a fresh batch of cookies while preparing beverage.  She delivered it all while the cookies were still warm!  She is always there to help making every day meaningful for residents and staff!”  From a coworker.

Cheyanne Clinton – “In a very short time, she has become an excellent server!  She is friendly but maintains her space.  She listens and is accurate in bringing the food requested.  As a new staff member, she demonstrates excellence at every shift and is deserving of recognition!”  From a resident. AND “Chi brings a wonderful and caring attitude to her work!  She makes each person feel special and her smile is warm and professional.  She takes time to talk with us making our meal time a wonderful experience.”  From a resident.

Chany Cockrill – “She does an amazing job especially when we’re short staffed.  She makes residents feel comfortable and treats everyone as her friend/family.  She goes the extra mile!”  From a resident.  AND  “Chany constantly goes out of her way to make residents and staff happy.  She treats every resident as if they were family, taking time to get to know them, and we love working with her!”  From a coworker.

Cynthia Santos – “She has been a dedicated worker for many years.  She has filled our mailboxes and cleans our dining room faithfully.  She always has a smile for us and a gentle disposition.”  From a resident.

Robert Hemetewa – “We had a phone problem one evening and repairs were going to take hours – well after his clock out time.  When this was determined, Robert agreed to stay, without hesitation, until repairs were made.  This was a selfless, professional act done behind the scenes that helped keep our residents safe.” From a coworker.

Imelda Crawford –  “She is ALWAYS cheerful and pleasant consistently providing high quality care to us.  She never takes a short cut and happily performs her duties.  We appreciate you!  A resident and family.  Imelda is a real asset.  If she sees anyone in trouble she immediately seeks to help whether it’s confusion or real trouble.  She is outstanding! She checks on us off and on to see if we’re alright, brings trays of food – whatever we ask or need, she takes care of it!”  From a resident.

Tyler Rogers – “He is always courteous, helpful and gracious with a pleasant demeanor.  He is knowledgeable and puts people at ease.  We love his attention to detail and the way he treats every resident with dignity and respect.  We appreciate you more than words can say!”  From a resident and family member.

Melissa Murphy -“When I have a problem or am confused, I go to Melissa for help.  She is never too busy and always takes time to help.  If she doesn’t know the answer, she finds out and lets me know!”  From a resident.

Carol Roach – “Carol is one of our many employees who work hard to make a positive difference to FTJ and all of us who live and work here.  Her friendly demeanor and wonderful smile brighten our days whether in laundry, on the floor or in the departments!” From a resident.

Jeanie Rogalski – “Jeanie is prompt, courteous, helpful, good natured – she manages walkers and reads menus to help.  She is a real jewel.  (I found this in a drawer I was cleaning out.  I originally wrote it in 2017 but never submitted it.  Nothing has changed!  Jeanie is still the best ever!)”  From a resident.

Sarah Doerner – “She did an excellent job jumping in to make the Wellness Walk a huge indoor success with a great deal of enthusiasm and good humor!”  From a resident.  AND “I want to congratulate Sarah on her very successful Thai final dance recital.  It was an impressive and lovely performance after only 12 weeks of classes!”  From a resident.

Anne Marie Leighton – “She did an excellent job jumping in to make the Wellness Walk a huge indoor success with a great deal of enthusiasm and good humor!”  From a resident.

Victoria Hotchkiss and Priscilla Cabutotan –  “With their help my embarrassment was curtailed quickly (omitting details).  My thanks are for their concern for my overall well-being and their quality of care.”  From a resident.

Meagan Christiansen: “Meagan is a KEEPER! She has an excellent memory and cares about each of us. She remembers ‘likes’ and ‘dis-likes’ as well as quantity. She could be a ballet dancer as she moves between the tables and servers carrying a loaded tray without wincing. She is amazing – and always with a smile.” From a resident.

Kristina Stockwell: “She is always helpful, respectful, knows how to listen to people and responds nicely. She is always responsible and accountable to the job even though that’s not her duty. People always seek her for questions and help, and she is always ready to help and smiling. She has gained my trust and admiration.” From a team mate.

Wyatt George: “There is a new waiter in my dining room – he is tall and handsome, always cheerful and helpful. And he is a fast worker. I am 90 years old and he treats me with a cheerful and respectful attitude.” From a resident.

Imelda Crawford: “She help(ed) me shower, did peri care, brings me coffee and many other things. She is a good gal!” From a resident. AND from a team mate: “She always ensures residents are cared for. Having her on our team makes all the difference. She is dedicated, reliable and valuable!”

Anne Marie Leighton: “She is an excellent addition to the Wellness team…kind, caring and considerate. She plans, designs and leads quality classes for residents and community members. She is an incredible yoga teacher, introducing new and unique concepts for students in a safe environment. She is a great motivator and helps students find the tools to accomplish their physical and emotional health goals. She is committed to the wellness of her students!” From team mates.

Colin Deck: “He is not only a fine wellness and exercise leader, he goes out of his way to extend kindness and listening to every person he encounters. He is never too busy for a warm hug or to stop and genuinely inquire about your wellness whether in his office or coaching individually. He is a fine young man.” From a resident. AND from a team mate: “His dedication inspires residents and community to keep exercising!”

Margie Smith: “She keeps me aware of everything that’s going on that I might want to participate in. Also she makes me feel very comfortable when helping me with personal hygiene issues. I am very happy that she works here!” From a resident. AND from a team mate: “Thanks for always getting the tasks done! Her extra effort is always and greatly appreciated. Margie is such an important part of our team!”

Delphine Hall: “She has really assertively stepped in with orienting new and/or agency staff focusing on specific care needs of each resident. She works as a team with other staff building respect and trust. She is quick to help and is easy to work with. She took the lead to ensure runs were updated with care plans and care needs; asks if she doesn’t know what nursing changes are being implemented; and has been taking residents on walks, filling ice pitchers; and introducing herself to new residents whether they are on her run or not.” From a team mate.

Shirley Robbins: “Her everyday demeanor is hard to top! She does so many jobs well: concierge, marketing rep, helping people move in, out and/or around. When we want to do something special, she steps in to help with setup, tear down, and food! I observe that every day she does something over and above to make things meaningful for residents! And this is the truth! From a resident.

Lorna Wert: “I always do 2-4 loads of laundry a day and Lorna has gone out of her way to help me. When I have a question – she’s there. When I don’t get back down (stairs) timely, I often find she’s put clothes in the dryer and many times, she taken them out of the dryer and folded them for me too. She keeps check on the loads, gives me laundering advice for tough stains and shown me a lot. She is kind, fun and extremely hardworking. I always look forward to seeing her when I do laundry!” From a resident’s helper.

Cynthia Santos: “She is not only a housekeeper but a resident advocate as well! We recently sent out resident invitations and missed a few. She noticed and made a list of those residents that were missed, called us and gave us the list! She took it upon herself to make sure each resident was treated equally. She is an incredible asset!” From a team mate.

Herna Tellez: “Herna is an outstanding member of the healthcare team. She works hard to provide quality care to the residents and they comment on her thoughtfulness and her care. She goes out of her way to answer call lights and assist her coworkers going above and beyond her own duties. She is appreciated by the residents and the HCC staff.” From a team mate.

Cat Chilton: “She brings a great attitude to her job each and every day. Her smile is catching and she is a breath of fresh air. Thank you Cat for making our day!” From a resident.

Paige Brown: “She help(s) me in giving me showers, peri care and many other things. Another very good gal!” From a resident.

Carole Velez: “When I hear ‘making a difference,’ I think of Carole. She has a heart of gold. When a resident was hospitalized, she gave the son a ride there. He has special needs and it would have been challenging without her help. This is just one of the many examples of her service. And it’s always nice to see her big, genuine smile.” From a team mate.

Linda Tonjann: “Always super friendly and a great listener for residents and staff. She always goes above and beyond and I generally feel happier when she’s around.” Linda demonstrates the Promise by personally creating special and meaningful ‘thank you’ packages and ‘goodies’ that  totally brighten the days of her teammates. Thank you for your thoughtfulness! (Teammates)

Maria Cruz: Maria created a going away party for Chef Tim during the LP Happy Hour, (Tim’s last day).  She performed a native dance from her country as well as a Hawaiian farewell hula complete with costume and headpiece. She also honored both Tim and the residents, by creating a personal card for the residents to sign and add personal messages for Tim. Thank you for your thoughtfulness for Tim, a teammate, and for the residents! (Teammate)

Jeff McQuay: “When the weather turned cold and roads were dangerous, Jeff went out and picked up some of his housekeeping staff to see them safely to work. This is certainly going the extra mile and all of us were grateful to him.”  (Resident)

Allisha Navarro:  “My wife is a resident and while she appreciates all the Aides, she truly loves to have Allisha care for her. She is caring, concerned and patient and can calm her down when her day is going poorly.” “She is kind, inclusive and helpful to all of us. Thank you for taking special care of my dear, long-time friend.” “She is prompt, professional and a delight.” (Resident’s family and friends)

Colin Deck: “You really have a tremendous asset in Colin Deck.  I have personally benefited from his knowledge, tact, and caring demeanor…. And I am not the only one.” (Community Member(s)

Patricia Moore:  “Patricia consistently demonstrates kindness, good judgement and professionalism with all the Memory Care residents I observe her with. She   understands the uniqueness of each person she assists.  She brings happiness and many meaningful and appropriate activities to our mother and others. She is a real credit to your staff.” (Resident’s family)

Jeanie Rogalski: “She is simply the best of the best!  She remembers names, likes and dislikes, deals happily with the gripes and special requests and works through any ‘personal situations’ she may have. If I go through the Promise elements, Jeanie scores a 10 out of 10 on all of them. I give her a gold medal.” (Resident)

Diana McKenna: “Diana enhances life for FTJ residents by going the ‘extra mile.’ She accommodates emergencies cheerfully, listens to us and helps us in every way while staying patient!   have seen her stop and help a resident with a ride home, encourage another resident to please get emergency medical treatment and help out when other drivers were unavailable.  She exceeds expectations!” (Resident)

Danyiel Garcia: “I was able to witness the devoted, compassionate, empathetic and caring nature of Danyiel.  While she liked all the aides, I saw a real difference in Mom when Dani worked. The twinkle in Mom’s eye was a bit brighter when being cared for by her. When Mom didn’t want to be left alone (during hospice care), Dani sat and held her hand – very moving and endearing to us. Things like this make a huge difference to a grieving family. She has a heart of gold.” (Family member)

Tyler Rogers:  “I want to compliment Tyler on his attention to me and my skin condition. He is attentive, conscientious and has a wonderful attentive attitude.  He always makes sure his residents are well cared for.”  (Resident)

Steve Barrett:  “FTJ employees are held to a high standard, so sometimes ‘over and above’ is hard to define.  But not in this case.  He is willing to assist with any and all things that make a resident’s life easier – having dog treats, noticing that heat needs to be adjusted or turned on, and doing all of this politely and respectfully.” (From a resident)

Michael Cooper:  “Having Michael on the NOC team makes a huge difference – he is selfless!  Once caught up in AL, he comes to HCC to help with residents; he takes the time to have conversations with residents and always addresses their concerns, or reports back immediately to the nurse; he pays attention to resident change in condition.”  (From a teammate)

Phillip DeBord:  “I am commending Phillip for his courtesy,  extra time and positive attitude in responding to my request (that was not on a work order).  He took the extra time and effort to get me squared away!”  (From a resident)

Robert Humetewa: “He is the man behind the TV screens we depend on for information and reminders and they are beautiful and very creative – I appreciate the artistry used in service to residents.  AND he also reminds us of FTJ events  so we can take advantage of the wonderful opportunities.  He motivates and       inspires us.”  (From a resident)

Allisha Navarro:  “Always does an outstanding job taking care of the residents; always quick to help. When I was assisting a resident with her drink, Allisha went through all the different cups to help give the resident something to drink; and always answers calls and responds to calls.” (From a teammate)

Tracy Relic:  “She is always quick to help with resident care and always with a smile on her face making residents and staff feel supported and valued.  We can always count on her.  She puts the residents first and you can tell when she’s cared for them… they look appropriate and they are smiling and happy.”  (From a teammate)

Carlos Valdiva:  “Always smiling and pleasant, greeting residents and staff by name. He keeps things on time.”  (From a teammate)