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Making A Difference Recipients
January – March 2023
Adelia Nunn, Residential Accommodations
Adelia has a way of making every day meaningful even when she isn’t here. For the Superbowl knowing that several residents were going to watch the game together she decorated the lounge in team colors and left some snacks for us. Adelia’s preparation helped make this informal gathering a joyous occasion. We deeply appreciate her care and thank her for thoughtful setup. (Resident)
I thought I would let you know I’m pretty well settled in and enjoying my new home. I feel fortunate to have a duplex that has been so nicely upgraded and welcoming and I’m looking forward to some warmer weather to enjoy the deck and back yard. Thank you again for your help and please extend my thanks to your staff, particularly Shirley, Terry and Carol who were all so helpful in making my transition go well. Any of you are welcome to stop by to check out the place. (Resident)
Ron has far exceeded expectations of his position. He is constantly helping the volunteers at the front desk even when he is busy, and he always does so in a kind and caring way. Participants are always asking him for help when he doesn’t have time, but he always stops what he is doing and helps them. He has taught classes at FTJ and provided tax service and computer help even when people have not been able to leave their home. Ron never seems to have a bad day, always having a smile on his face and conversation to offer to anyone who approaches. In general, Ron makes the Senior Center a fun and welcoming place to come. (Manager)
Another 5-star day for Larry Wood. He is prompt, gracious, a fine driver and very polite. He is so skillful at getting us old folks into and out of the van for our appointments. Many thanks, Larry! (Resident)
Kelly Maxfield, Executive Assistant
Not being skilled on a computer as I should be I often have to ask Kelly for the code for meetings, she is always gracious and sends me what I need. Her note taking is exceptional as she catches all relevant information and gets this done quickly. For Kelly, her efficiency, graciousness, patience and help, she should be recognized. (Resident)
During times when we aren’t fully staffed with servers or when someone is stressed while working, she is always willing to help out and is a positive coworker. Fern is always a joy to be around. (FTJ Staff)
I would like to talk about Patricia, Activity Supervisor. She has always been cordial and prepared. She is the most organized of any Activity/Life Enrichment Professional that I currently work with. Patricia helps make the events more enjoyable, she is always courteous and polite. She takes care of me. (Resident)
Terri works incredibly hard all the time. In the middle of an unpredictably busy financial season, she still made reimbursements a priority. Terri goes out of her way to be kind to her co-workers. She is a great person and a great employee. (FTJ Employee)
Frankie put so much time and effort into the senior center “Superbowl” fundraiser. She advertised, recruited volunteers and ran errands for this event. I am so impressed with her work ethic and positive attitude. Through her and Shelley’s work, 100 local seniors received bags of food. Thank you for all you do Frankie! (FTJ Employee)
Elvira always starts my day asking if I’m alright or if she can help me with anything. She was more of a best friend than a caretaker. She is helpful to all of us, and we like to start out our days with her. (Resident)
She is so upbeat and is always willing to help where it is needed. She makes sure that the residents are cared for, even if they are not in her section. Kristina is a team player and I am so glad that I get to work with her. (FTJ Employee)
FTJ staff is always ready to step in and help out. In this case, Shirley got a call asking to help with morning coffee in the Garden Apts and Shirley happily agreed to set it all up as she had done for many years prior. The residents were all so pleased to see her and grateful that our morning routine was as always with coffee and treats. (Resident)
Sue Turner, Dining Services
Sue is a huge asset to the SN team! She ensures that residents have what they need to have an enjoyable, healthy and appealing meal each and every meal. For my mother, who can be texture-picky, Sue goes over and about to ensure she has food that is edible for her palate and offers suggestions for alternatives. (Resident’s Daughter)
Such an excellent fellow to have interacting with SN folks! I have watched Al dance, sing and interact with the residents with such kindness and a caring attitude putting a joyful smile on resident faces. While he preps, serves and cleans up, he it talking with residents, by name, making sure they have what they need. My mother’s face lights up when he leans over to greet her! (Resident’s Daughter)
What a terrific Aide! Marianne is kind, professional and an expert in reading my mother and what she needs! Marianne reassures residents with her skill, kind words to them and her confidence. She effortlessly reassures and comforts instilling trust. (Resident’s Daughter)
After my mother’s fall, with fractured ribs, we moved her into skilled nursing. She was confused, impulsive and not her best self. Quenlly was instrumental in Mom’s acclimation from the hospital to SN with her drole humor, ability to “read” Mom, professionalism and kindness. (Resident’s Daughter)
This lady has a heart of gold which, coupled with her nursing expertise, make Edie a nurse of the highest caliber. I watched her deal with my parents with empathy and strength while they adjusted to life in Assisted Living after living independently. Edie was caring and respectful as they adjusted going over and above what might be expected. (Resident’s Daughter)
Sandra is a quiet giant among housekeepers, moving through her area, efficient and professional – no job too big or too gross, no “it’s not my job”, no request that Sandra doesn’t flex to get done if needed. Sandra goes over and above to accommodate residents and their families. (Resident’s Daughter)
Heidi is another one of those quiet angels at FTJ. One day in the dining room, a resident was very confused and anxious. Heidi took a great deal of time help this resident, encouraging, bringing what seemed like endless renditions of oatmeal (one with sugar, one with less sugar, one not so hot, one with no sugar, one in a smaller dish, etc) to help encourage this resident to eat. Thank you Heidi, you lovingly rock! (Resident’s Daughter)
Jade helped with everything with my Dad, even when he was his most cantankerous. Jade would poke her head in his room to make sure he was “fine” almost every time she walked by his room. If asleep, she’d adjust the recliner to ensure his feet were elevated, check his food tray and even just look in after him. She is one of the most conscientious and caring aide! (Resident’s Daughter)
Many thanks to Tyler for his patience, skill, professionalism and humanity in caring for my mother and father. Tyler develops a trusting relationship with the residents – essential in guiding them through their infirmities, challenges and balking, one that makes each resident feel safe, secure and cared for. That trust is also extended to family and I can’t describe how important that is to a family. (Resident’s Daughter)
What an asset Kevin is to FTJ! His experience and professionalism and his ability to distract and redirect residents having challenges is top-notch. Kevin knew what to say to me during those middle of the nights calls to reassure me that he’d take care of Dad who was sundowning. He routinely communicated back to me to keep me aware of what was happening. (Resident’s Daughter)
How does one adequately thank and/or describe the woman, who as my Dad said, “She runs the place, she’s the big boss”. When staff are not visible or busy, Linda is always there to help the residents and the families. I’ve watched her help tie shoes, redirect and calm an anxious resident and belly laugh with the people in front of her desk. She provides endless direction to the bathroom, to the dining room to the parlor etc… Not everyone can do this and it’s not something you train on or part of a job description – it’s something from the heart. (Resident’s Daughter)
Heidi is customer service on steroids. I needed assistance picking up my mother’s laundry and called Heidi. She arranged getting it from my mother’s apartment to the front desk and then outside where I could pick it up. When I brought the clean laundry back… she did the whole thing backwards! What a huge help as I had to be away from SN for 6 days. Absolutely over and above what one might expect! Thank you! (Resident’s Daughter)
Heidi makes my day whenever I call the front desk. She has a cheerful voice and is always willing to help and answer my questions. I feel she is so loyal to FTJ and very sweet to residents. Thank you Heidi. (Resident)
Priscilla always shows up at the right time with a very friendly, cheerful greeting. She works hard and is very careful and efficient. She asks if there is anything we need and leaves our place in perfect order. (Resident)
I called building services to report my broken toilet. I stopped Vicki on my first dog walk of the morning and asked her for a new toilet seat and she said she’d send someone over. By 8:50am Skip knocked on my door with a new seat in hand and when I came back from coffee, it was fixed. I am deeply grateful for the quick response. Thanks to Vicki and Skip for taking care of this so quickly for me. (Resident)
Chris Hall, Marketing
She has taken the time to bring a very special cheer to residents through music. Collaborating with a resident who plays the violin, Chris shares her beautiful voice and music knowledge with us, all the while accompanying herself on the piano. There is such peace, harmony and joy in the music they share with us and it is deeply appreciated. (Resident)
Heidi White, Tony Demarco & Maintenance team
This is a shout out to Heidi, Tony and the maintenance team for, once again, putting a tremendous amount of time and effort into making our campus so beautiful during the holidays. Planning, putting up and decorating 21 trees and getting outside lights on all the buildings is no small feat! It’s a real joy for everyone to experience… Thank you! (FTJ Senior Manager)
FTJ Maintenance Team
This message is being forwarded from a newer resident, she and her husband have had a challenge lately and their issues were considered “high priority” and the issues were resolved immediately. They are sending the maintenance team a very heartfelt thank you. (Resident)
Isabel Vivas, Housekeeping
Thank you for making our mom feel so special through the many ways you showed your genuine caring. Your daily visits, checking in on her, bringing her flowers… all these examples of how you loved her. You made a positive difference and you are a beautiful human being. (Resident’s Family Member)
This is a shout out to Jim and his team for preparing food for all the extra parties in December. Despite not having a Chef and being short-staffed, Jim managed to pull off a miracle and fulfill every food/beverage request we had. THANK YOU JIM for all your time, efforts and your dedication to our residents. (FTJ Senior Manager)
I have had to call maintenance the past two weekends for help with a problem. Both times, Ross has responded quickly to the message and has solved my dilemma in a positive, cheerful way. This week, with terrible weather I discovered my groceries were delivered to another building. When I told Ross, he promptly said, “no problem” and in a short time I had my groceries. This certainly isn’t in his job description. (Resident)
My apartment had at least a half dozen things that needed maintenance. Vicki does her job very well! Vicki is positive, organized, has a great grasp of what needs to be accomplished, she is polite, experienced and those in her department follow her example. She runs a tight ship! (Resident)
I believe that Vicki has one of the most difficult jobs here at FTJ. Each day, all day, she deals with problems, complaints and questions. Over the years I have had occasions when I needed to contact maintenance and without fail, Vick is always patient, friendly and I always feel better after talking to her. Vicki is a real asset on the FTJ staff. (Resident)
I am always happy with the quality of work that Priscilla does. I am not sure that you could find someone better. Besides cleaning well, she has an excellent attitude toward her job and is always pleasant and cooperative. She cares about the people she cleans for and tries to please them. (Resident)
Adelia Nunn, GA Concierge
The residents of the Garden Apts like to congregate together and when something special happens, more attend. Adelia just accepts the change and sets up more chairs and whatever needs to be done to accommodate more residents. We thank Adelia for her work in making every day meaningful for the GA family and are glad she is a part of us. Kudos for her care! (Resident)
Steve Barrett, Maintenance
I have many examples of how Steve is always going above and beyond for the residents. He has gone the extra mile for me more than once, most recently turning his whole tractor, towing the garbage bins around when he saw me coming so that he could get the gate open for me. Thank you so much for your thoughtfulness, Steve. (Resident)
Selena Caruso, Dietary Aide
Selena goes above and beyond what she is required to do. Whenever I see her work, she obviously put her all into the task at hand. She always puts smile on the residents faces and works through any problems she faces. She deserves so much for what she gives. (FTJ Employee
Melissa Murphy
I asked Melissa if she would be available to help cutting the inserts for the holiday bonus checks, she said she had a cutting board and would be happy to. The next morning, I found that she had cut over 300 inserts all by hand because the cutting board wasn’t working properly. I so appreciate Melissa for going the extra mile and saving me a ton of time. (FTJ Employee
Cheryl is very attentive to my safe boarding and offboarding. She walks me to my door and will meet me in the doctor’s office. She will even help get my groceries unloaded to my apartment. (Resident)
She is so thorough and pleasant. I never have to worry when she is in my apartment. Cynthia is so respectful and so kind. (Resident)
He always helps me board and offboard and keeps me safe. He is a knowledgeable driver and a good communicator. Larry never complains and goes above and beyond to care for my needs and will even stop at the credit union or drugstore for me. I feel so safe with him, he is such a professional. (Resident)
Andrea Cole, Clinical Services
Andrea has been incredibly thoughtful and welcoming to a new resident. The daughter of this resident emailed me to say that Andrea has been so attentive. Her mom was awoken gently by Andrea and offered a cup of coffee and orange juice while she was still in bed. Thank you Andrea for your loving kindness! (Resident’s Daughter)
Every year the resident volunteers gather to stuff envelopes with cash for our employees. There are so many stories of long hours and recounts when money was left over. Thanks to Monica, a new system has made it so much easier to engage in this great task. So, our appreciation to Monica for her advance work that makes the distribution of the employee appreciation monies easy. Blessings to all who participate. (Resident)
He is always helpful and informative. I can’t count the times that he has adjusted the heat and the temperature changes. I live on the top floor and he has helped regulate temperatures often. He has help with hanging heavy items on my walls also. Skip deserves recognition. (Resident)
She always check with me about needing to empty my garbage between cleanings. Victoria is so efficient and conscientious about her job and I appreciate her helpfulness. She is pleasant to be around, she has a big job and keeps the Tobey Jones building in order. (Resident)
Nhu Tran, Clinical Services
Nhu was not only SO thoughtful in the care of my dad, but she was also consistently concerned about how I was doing during his final days. I appreciate her so much! (Resident’s Daughter)
Karina Bernal, Clinical Services
Karina gave my dad a shower Saturday before he passed away, she was so incredibly gently and kind. She was also there the evening before he passed and the evening of his death. I can’t thank her enough for being there. (Resident’s Daughter)
Al always appeared to “dote” on mom and she SO LOVED his little conversations at the dining table with her. I can’t thank him enough. (Resident’s Daughter)
Heidi was always SO kind to my dad, even when he was impatient or being rude to others she knew what he liked. I so appreciate that and her. (Resident’s Daughter)
Heidi was so gracious to me, my siblings and my mom. She always had a smile on her face and was so very pleasant to chat with. I also noticed that she treated EVERYONE that way. It didn’t matter if she knew you, your family, staff or delivery personnel. (Resident’s Daughter)
Taylor Brodahl, Dining Services
When faced with difficulties within the workplace, this server handled herself with maturity and a level head. She showed respect towards others even when the same was not done for her. (FTJ Employee)
James always shows competence in handling dining room service. He maintains a friendly and professional manner even when dealing with difficult situation. I appreciate his clear and polite communication, his willingness to adapt to unexpected situations and his hard work for each of us. I know that we are in good hands when he is our server. (Resident)
Steve Barrett, Maintenance
Steve is always helping residents with whatever we need regardless of the task at hand. He never complains about helping us and is a fast and hard worker. Steve is always pleasant and makes my life here a real pleasure. (Resident)
Jordan Felkner, Dining Services
Jordan is a hardworking and a very nice employee/co-worker. He is behind the scenes so not many residents meet him, but here is here working hard for them. (FTJ Employee)
Bridget Flakes, Dining Services
Bridget is an asset to the FTJ dining staff. She is diligent, thorough and communicates well with the residents. My moms’ eyes light up when Bridget talks to her and mom tries to engage in conversation as best as she can. We are so grateful for Bridget who has taken the time to get to know mom and is patient with her. Thank you for being a bright spot in Mom’s day. (Resident’s Daughter)
Kelly Maxfield, Admin
Sometimes the most competent among us get overlooked because we come to take their excellence for granted. Kelly has kept us informed about Resident Council and FTJ Board meetings, she has linked us in by internet technology and keeps wonderful meeting minutes. Her work should be recognized and applauded. My appreciation and thanks. (Resident)
Chris Hall, Sr. Director of Marketing & PR
Chris and her team sure stepped up and broke down chairs after the concert, she was also our official photographer too. Cheers to you and the team for giving back to us after a day of work at FTJ… that is dedication! (Resident)
With the first concert in 3 years, the Tacoma Concert Band was just wonderful. Chris and all of the FTJ staff worked so hard to put this together and make this possible, it was so great to see people we haven’t seen in years. What a wonderful “New Beginning.” Thank you Chris. (Resident)
Zach is a huge asset to the FTJ staff. He is
professional, takes pride in his work, and always shows up with a pleasant attitude. He engages each of the residents and they all respond so well with him. For the residents in the Care Center, the dining experience is an important part of their day, and Zach makes it even better. (Resident’s Daughter)
Not being used to or knowing my dog, Sean heard her barking on my patio and he worried that it might be an indication that her owner needed help. He came to my door and knocked to check on me and I assured him I was ok. For his going out of his way to check on a resident shows his kindness and caring. (Resident) Sean comes weekly helping Victoria to clean our apartment. He is quick, efficient and friendly. (Resident)
She is always on top of things and still finds time to support and encourage. Melissa really understands concerns and know her residents. (Resident)
We love Melissa! She anticipates needs and is thorough in communication with me about mom’s care. She is compassionate, patient and is the standard by which we judge other nurses. (Resident’s Daughter)
Shelley is the type of person who works in the background never taking credit but continually building meaningful and deep relationships with residents, family members and staff. She got the ball rolling when we talked about having a bell on campus and the Celebration of Life Circle has become a deeply meaningful experience for so many. Shelley works diligently to help our Point Defiance~Ruston Senior Center, and she is always the first person to say, “Can I help you?” Shelley embodies our FTJ Team Member Promise! (Senior Manager)
Wellness Staff ~ Colin Deck, Sarah Doerner and Katie Lodge
This team has adjusted to many changes through the past 3 years and have created new programs for us. They made the first Wellness Walk in three years the best for all of us even though we all woke up to rain that morning. Thank you to all of you for a job WELL DONE!! (Resident)
Lina takes great care of my mom and always ensures mom has what she needs. She takes care of the flowers in mom’s room and always keeps mom stocked. I really appreciate that Lina looks out for my mom the way she does. (Resident’s Daughter)
Aliyah Keys, Dining Services
Aliyah always shows up with a lovely smile and a can-do approach to her work. She also has great floor vision and is aware of everything going on in the dining room. Last week she and another co-worker engaged with a fall risk resident who was getting up and were able to get him refocused to sit down. That level of awareness and skill is to be commended. (Resident’s Daughter)
Victoria does a wonderful job! She is on time, efficient, thorough, friendly and quick. (Resident)
Victoria is thorough beyond the call!!! ALWAYS pleasant!!! (Resident)
Sue Turner, Dining Services
Sue goes out of her way to talk to my mom and engage her in conversation. Having staff like Sue who are professional, efficient and make the effort to engage the residents adds so much to their quality of life. Thank you sue! (Resident’s Daughter)
Heidi Hardin, Clinical Assistant
Heidi does a great job as front line to the Care Center. She’s always cheerful, upbeat and ready to go out of her way to find a solution and give directions. Her can-do approach to her job is a blessing to all the families who come in. (Resident’s Daughter)
Michelle Olafson, Director of Admissions and her team
I thought that you and (your very hard-working staff) might like to know that all your hard work is making a huge difference. I got a text from my sister saying that I sound happier than she has heard me sound in years. Michelle, you and your staff take wonderful care of us and make our lives so much better that this is the result! (Resident)
Our building planned on having our own picnic for the 4th of July but a few days before we had to cancel due to an unforeseen circumstance. Jim saved the day and our picnic! Not only was the party on, but the corn was roasted and not boiled. The food was all great and Jim made sure that we had all the fixings for our get together. Thanks to Jim, we all had a great time getting better acquainted with new neighbors and catching up with old, we cannot thank you enough. (Resident)
Kathleen Petrich, Clinical Services
Kathleen is an excellent communicator. She always explains what is going to happen, so I know what to expect. She is very kind and compassionate and very gentle when she adjusts me. She never makes me feel like I am a bother, and she is always very attentive to my needs. (Resident)
Heidi White, Jim Tonjann and FTJ Team
It takes a village to serve a village, and the August 5th picnic was such a welcome event after years of isolation. The food was perfect, and everyone helped serve and made us blissfully happy. I know it took a lot of work by a lot of people and I wanted to go on record that it was deeply appreciated. Thank you all, each and every one who helped. (Resident)
Allisha is one of the best CNA’s I’ve ever encountered. She loves her job and brings her energy, empathy, compassion and delivers care with great competence. She anticipates needs and I often observe her taking care of something for my mom or another resident before being asked. Allisha leads by example, and she represents the best care that FTJ can offer. Thank you, Allisha! (Resident’s Daughter)
Allisha is positive, caring, concerned and helpful. She goes the extra distance for the residents. For her, it is not just a job, it is the care of who she is serving. We know she cares! (Resident)
We have been highly impressed with Kristina. She is so responsive, whenever we express a concern or need, she immediately takes action to resolve the issue. She is very kind and compassionate, she listens carefully and is an excellent communicator. Kristina is an excellent Resident Care Supervisor, and we are so thankful for her presence in our mother’s life. (Resident’s Family)
Becky Schneidt, Clinical Assistant
We would like to recognize Becky for her welcoming presence at the front desk in Skilled Nursing. She always greets us in a friendly manner, she is very helpful and responsive to our questions. We have observed her working so diligently to make things run smoothly, especially with all the challenges brought by COVID. (Resident’s Family)
FTJ employees exhibit a remarkable ability to go above and beyond – Skip is a great example. Skip went out of his way to warn dog owners of a skunk that had been hanging out in the dog park. This is not in his job description, I am certain, but his thoughtfulness and extra effort was very much appreciated by the dog parents. (Resident)
Quen has consistently been a wonderful nurse. She is very attentive to my needs and always responds when I need help. She treats me like I’m family, with patience, kindness, and compassion and is also very professional. She is cheerful and doesn’t treat me like I am a bother, she works really hard. (Resident)
Heidi is so cheerful and positive in her role at the Skilled Nursing Reception desk. She always greets me with a smile and a friendly conversation. She makes me feel welcome and wishes us a positive visit with our love one. Heidi is the essence of hospitality. (Resident’s Daughter)
Tiffany responds to requests I make in interacting with my mother. My mother is hard of hearing and due to Tiffany’s interaction with her, my mother respects her and will follow direction from her which to me is very important. She does a great job of walking the line with my mom. Tiffany is highly professional and efficient, thank you Tiffany! (Resident’s Daughter)
Patricia is so creative, positive and friendly. She is energetic and interesting. I like the ways she tries to include everybody in the activities, she tries to wake people up when they are sleeping using her sense of humor. I feel like Patricia takes a personal interest in each person, genuinely curious about our life stories and interests. (Resident)
Cheryl went above and beyond to help me with an eye emergency recently. She took me to my appointment at a moment’s notice, to another appointment the next day, back to the hospital after that and then onto the pharmacy with no questions asked for such a long journey. I feel so grateful to have her here to help me with so much. Off again today for another appointment, what more can I say except…Thank you so much Cheryl! (Resident)
Sean has been very valuable help while we look for a Housekeeping Supervisor. He has taken on the responsibility of training new employees, helping coordinate between management and his coworkers. He enthusiastically takes on any project or task asked of him, he has demonstrated what team work is. Thank you so much for going above and beyond during this challenging time. (FTJ Supervisor)
I know that we have all been through a lot during the past two years, but I can’t imagine working in HR during the time of the “Great Resignation”. After making it through the height of COVID and two of the most challenging years in history, now not only are people not going back to work, but to add insult to injury, the healthcare industry has extra hiring requirements which makes hiring that much more difficult. I want to applaud both Diana and Linda for working TIRELESSLY and UNDETERED during this incredibly stressful, challenging time. Their dedication and ability to forge ahead each day in what appears to me to be a thankless job, determined to increase our staffing levels is commendable at least and heroic at best. THANK YOU! (FTJ Senior Manager)
Here is one young woman who practices what she preaches. She is a kind and caring person and is also interested in what goes on in the resident’s lives. It is very busy at Franke Tobey Jones and Sandra keeps up with the pack. It is wonderful to thank these hard workers and praise them for their endeavors. (Resident)
Shelley has a large job but goes a step beyond in noticing that a certain demanding dog who visits periodically loves fresh jerky. This is definitely not in her job description and her thoughtfulness and kindness are deeply appreciated by the dog, who races down the hall knowing something special will appear. Thank you Shelley! (Resident & Mac)
Priscilla continues to keep us clean with a wonderful smile during the past upheaval and staff shortages. We do love her for all she does for us, not an easy job anytime but she works so hard and makes us feel she loves us back. The joy of a clean apartment when I return makes me happy and I thank my lucky stars for this special woman who sees a stopped up sink and offers to call maintenance. Priscilla is the best! (Resident)
This little gal is a real joy. She is always happy and kind to residents. She is very caring, whenever I need help with dressing, housekeeping in my room, or picking up things in my room that I am not able to pick up, she is happy to aid me and others. (Resident)
Tonight we only had 2 servers for the dining room. Zoe took care of our side, 32 residents, she really hustled! She was so very calm and efficient and patient with those who needed extra help. She really went above and beyond tonight. (Resident)
I appreciate Fern! I have seen this young woman handle difficult residents, unexpected situations, incredible demand, efficiently and patiently. I have admired her graciousness in every difficult situation with each resident. She demonstrates poise and grace and maturity beyond her years. (Resident)
Victoria is dedicated to helping others before herself. She treats residents like family. She does her housekeeping for me with the same respect and honor as though she was caring for her own father. (Resident)
James is an excellent server. He is fast, dependable, polite to diners and remembers individual diner’s preferences. He is patient with everyone, overcomes and adapts to changes in procedures, seating, menu etc… and “He shows up to work”! (Resident)
Allisha brings friendship and peace to the residents. Nursing care is only part of her gifts to them. She is always willing to do what she can to give the resident a feeling of calm and caring. The residents know that she personally values them and is there to make life better for them no matter what their conditions. Her friendship is as much a gift as her service. (Resident)
Chef David goes above and beyond to prepare very special treats for our independent residents happy hour events. No challenge is too great! He puts his heart and sould into making these treats exceptionally beautiful and yummy. Everything from beautiful appetizer plates, baked apples in pastry with streusel topping to cowboy cookies for Father’s Day… and so much more. Thank you David for sharing your special baking talents with us and making everyday meaningful for our residents! (Senior Manager)
Sandra is pleasant and works hard. She cleans every studio immaculately. (Resident)
Despite staffing shortages and COVID protocols, Jim made it possible for the Garden Apts residents to share breakfast in December. This helped weld the residents into community and reminded of us times before COVID. Our house is closer and more like family thanks to these food centered events. Jim’s efforts on our behalf are greatly appreciated in this difficult pandemic time. Food warms hearts, cheers souls, and nourishes our FTJ family. (Resident)
Pamm replaced Shirley as our inhouse Concierge. She has worked hard to learn Garden Apartments customs, practices, and people. She mastered morning coffee and Thursday’s happy hour to everyone’s delight. She does a good job keeping us all notified of events, changes, and campus wide announcements. Pamm has been cheerful in taking on the very big shoes she had to fill. Kudos to Pamm for becoming a real asset to the Garden Apartments. (Resident)
Thank you for your service in the dining room! You always know what I need and what I really like. (Resident)
My mom always comments that you always know exactly what she wants and exactly what she needs. Thank you for all that you do! And she says you’re fast!!! (Daughter of a Resident)
Thank you so much for all your help with my wife when we eat! And you are fast! (Resident)
I vote for Sophie!!! I believe that she has grown, matured and learned her duties quickly, she is always ready for the tasks at hand. She gets along with everyone, she is helpful and her awareness is sharp. I believe that she has made a difference!!! (Resident)
A resident reported to the Director of Building Services that Ross had been by that day. He was installing CO2 detectors in all of the apartments. He was so polite and kind. He went about his business with such a friendly attitude. He is a great addition to the team! (Resident)
He makes every day meaningful for Residents at FTJ. Recently when a couple moved from their apartment to another apartment it was only Skip that they wanted to help hang pictures in their apartment and get them settled. They always ask for him by name because he has taken such good care of them. (Senior Manager)
Tracy is amazing!! She is always quick to help with whatever is needed. She is positive and caring towards and goes above and beyond when caring for them. Whether she is greeting a new resident, assisting with a shower or taking a resident to a doctors appointment, the impact she has with the resident shows on their face…They always have a big smile (Clinical Supervisor)
Steve Barrett, Skip Gibson, Jon Swingle, Maintenance & Sean Lee, Custodian
I would like to nominate our Maintenance team for “Making a Difference”. They deal with many tasks behind the scenes, and here is an example of a very recent unpleasant job. Due to a city driver deciding to dump trash from the large compacter, our guys had to shovel up the piles and mess left behind. Hats off to our maintenance guys! (FTJ President)
He is a master teacher, supportive but never critical. His energy and enthusiasm provide the nudge that we older folks need. He sees us and know us as individuals. During the COVID lockdown and we were confined Colin and his staff brought exercise to our hallways and provided personal instruction where needed. (from a Resident)
Tyler is dedicated, committed and professional while exhibiting care for his residents. My parents have presented some significant challenges including settling in to their dementia. My father calls him “the man” and not because he can’t remember his name. Dad trusts him and feels they have a special “man” bond. Thank you Tyler from all of our family. (from a Resident Family Member)
This is a message on behalf of K. Parks. She has been very appreciative of all the support and guidance received from Tyler, far beyond the call of duty. She always appreciated Tyler and cherished his additional attention and friendship. (from a Resident)
She is joyful and a fun professional, full of laughter and light while still doing the work of the front desk. She delights my mother and laughs with my father. She provides families with eyes and ears on their loved ones when they’re away which is a blessing for us. Thank you! (from a Resident Family Member)
Elvira is an angel. She has very quicky adjusted to my mother’s desires and the way that she likes things. (Not an easy feat) She has been able to soothe my Mom during extremely difficult situations, explains (sometimes many times) what’s going on and is able to calm her. I’ve seen Elvira, when Mom is angry and frustrated, reach out, touch her shoulder and says words that let Mom know that she is on her side. Thank you! (from a Resident Family Member)
She is a critical member of the AL team. She is a family’s eyes and ears when we are not there – a true blessing. She empathizes with staff and family when things are not going particularly well and she celebrates with us when there’s an upturn with my folks. She is quick to communicate and always has a kind word for the residents passing by. Thank you! (from a ResidentFamily Member)
She is a calm and professional presence with my parents. My father trusts her to show up “on time” with his meds and help him, he knows he can relax when she is there. Edith was so helpful in helping my folks acclimate to a whole new environment and marital living situation. Thank you. (from a Resident Family Member)
Wanted to say how much we appreciated the cleaning yesterday. Larry was a wonder! Once in the door, in 10 seconds or so he was cleaning bathrooms like a cyclone. Reminded me of the sci-fi flicks where the alien gets moving so fast he’s no longer visible to the naked eye. This guy is astonishing! Hope we can get him on a regular basis. (from a Resident)
She is very thoughtful and considerate. Victoria and Sean work very well together. Very excellent cleaning throughout, the best cleaning I ever had. Thank you Victoria for doing such a good and great job! (from a Resident)
He is very thoughtful and considerate. Sean and Victoria work very well together. Very excellent cleaning! Thank you Sean for doing a good job. (from a Resident)
Linda is not only a great asset to the HR Department, she is an awesome asset to FTJ. She always manages to get all of her work done even after accommodating managers with hiring needs at a moment’s notice. She is always positive and willing to help any employee even when they just appear in her doorway. She always goes above and beyond to help where needed with a positive attitude and a smile. Thank you Linda for all that you do! (from a Senior Manager)
As a new employee Tracy was very helpful to me in putting out fires with the schedule and I really appreciated the help. Whenever I see her on the floor she is always smiling and being really friendly, just as she was with me when I started at FTJ. Thank you Tracy! (from an Employee)
Lina is always helping to create a clean and home like environment for the residents. She is very conscientious and complete with her work. She has always shown respect to all residents, staff and family members. She presents with a very kind and nourishing spirit to all! (from an Agency Nurse)
“She greets the public, vendors and relatives of residents with a smile and words of welcome. She does so many things that keep the place running (with never a hint of ageism or impatience. In short, she “Makes a Difference” every day. (Resident)
Many thanks and praises to Sean for being careful, thorough and efficient in cleaning our duplex. He even went above and beyond and did additional things that were so helpful to us. (Resident)
He is very knowledgeable, caring, efficient and willing to go the extra mile. Residents are always in good hands when Tyler is on duty…very hard worker! (Resident)
She treats each resident like part of a very special family. Shirley is always willing to lend a hand, even when she is busy managing several duties. She is a fine example of why this community leads the way in exceptional service to seniors. (FTJ Staff)
Carole makes each day meaningful for residents by being warm, considerate, and enthusiastic about the care and quality of life at FTJ. She is an all-star team member, a complete joy to work alongside, and an inspiration to others simply by being authentic, kind, and self-motivated… she is unstoppable! (FTJ Staff)
Since my first day at FTJ and as my trainer she has made me feel so welcome and excited for this job. She is an amazing teacher with a positive and outgoing personality. She has helped everyone here in one way or another and has created an easier, comfortable work environment. Chandra is a strong leader and deserves to be appreciated. (FTJ Staff)
What a team player Triss is! When all available peach pies at the store were frozen she stepped up along with all her other duties and made beautiful pies. Everyone gave a big round of applause for Triss’ help and snack time was more than fabulous in Memory Care that day. I am truly grateful, what a great place to work when each of us take the time to serve on another. Thanks Triss, you’re a real peach!! (FTJ Staff)
The compassion and understanding that Sarah showed to our family was exceptional. She did not treat my father like “just another patient” and when she was in his room she gave him and us her full attention. She would stop by each night before she left at the end of her shift to be sure my dad was comfortable. Her selfless care and attitude towards patients and family did not go unnoticed. (Resident’s Daughter)
Melissa has done an exemplary job of caring for my mom. She is detailed, thorough and professional in all of her interactions that I’ve observed both with mom, our family and other staff. We appreciate how Melissa adapts her approach to mom depending on how sleepy or alert mom is and we rest easy when we know Melissa is managing the unit. She exemplifies the quality of care and environment that FTJ is known for… thank you Melissa! (Resident’s Daughter)
Terry’s work ethic is appreciated by residents and staff alike. She is dependable, kind-hearted, and a personable individual that cares for this community beyond normal work hours. Thank you, Terry, for your positive attitude, your valued work, and your teamwork/leadership! (FTJ Staff)
Victoria went beyond the call of duty. Excellent, excellent, excellent… Perfection!!! (FTJ Staff)
We met Lina the day we moved mom into Skilled Nursing. She opens mom’s blinds, refreshes the water in mom’s flowers and goes above and outside her job. It makes us feel grateful that this housekeeper represents the best values that FTJ espouses. (Resident’s Daughter)
Quenlly is one of the best nurses we’ve encountered since mom fell ill. She is professional, exceptionally competent and has a can-do attitude about whatever we bring to her with regards to mom’s care.We are so reassured leaving mom in her exceptionally capable hands in this caregiver shortage. We hope FTJ takes good care of exceptional talent like Quin. (Resident’s Daughter)
She is very friendly and consistent. Her treatment is thorough and very accommodating. She does the work of two people so often and she is such a wonderfully, kind person. She listens to me and I do appreciate that. Allisha is a real gem! (Resident)
Allisha is talented, capable and very professional in all that we’ve observed in the care for mom. She is caring & compassionate in all of her interactions with mom and we love that she take time to engage, speaks to her and draws her out in communication. We are grateful for the way she treats mom like a person and not just a patient. FTJ is lucky to have this caliber of staff choosing to work here. (Resident’s Daughter)
Zach is a credit to the values that FTJ espouses. He is professional in his appearance and how he goes about his duties. I’ve observed him engaging with the residents he serves, treating them with compassion, dignity, and respect. We are impressed by this level of attention to detail for the care of the residents he serves. (Resident’s Daughter)
We are so pleased to have Amanda as a consistent caregiver for our mom. She is thorough, professional, and detailed oriented. We feel like she treats our mom the way she’d want her mom to be treated. Amanda represents the best of the work ethic, care & compassion that FTJ can offer. (Resident’s Daughter)
Ken gets a warm feeling each morning he sees Ashlyn come into his room, and helps him get a nice, positive start to his day. Thank you for your positive attitude and understanding of Ken’s likes and needs. (Resident Family Member)
She is such an important part in our community and a great representative for it. She helps guide our lives, always with a smile. She is completely trustworthy to keep the secrets we think we have hidden from her watchful eyes and ears. (Resident)
Krista is one of the best, if not the best of the food service staff. She has a wonderful outgoing personality and always remembers the resident’s likes and dislikes. It is always a pleasure to have her as my server. (Resident)
He is very good to us, always goes beyond the call of duty and I greatly appreciate his efforts. (Resident)
Going above and beyond during COVID lockdown! The dining staff that delivered the meals were always cheerful, masked and polite. Their service meant a lot. The “Mindful” meals were really good and helped break up the monotony. I give my heartfelt appreciation, thanks and praise to Jim and crew for keeping us cheered, fed and continuing on through the pandemic. (Resident)
Unbelievable kindness! They solved my problem of not being able to get my feet on the floor sitting on the bed because the mattress was too high. Now I don’t have the fear of falling. Thank you, Jeff and Tony! (Resident)
Steve Barrett, Lead Maintenance
A call came in from a duplex resident about the great detailed job Steve had don’t cleaning her back deck. Steve has fixed many things for us, the maintenance crew here is terrific and bend over backwards to help us and do everything so cheerfully. (FTJ Manager & Resident)
Al has done a wonderful job to make our residents in Memory Care feel special. Something as simple as an afternoon snack stands out because of the care and attention from Al stepping up to make a difference. He is great – team player all the way. (FTJ Staff)
I have like her since she arrived as a server, she was always so friendly and got the orders right. Now, as a cook, she continues that! She makes sure that I get what I ask for, her vegetable are never mushy, she tends to their texture. I am always glad to have her on the job. (Resident)
Two housekeepers who work together as a tight team. They are fast, efficient, thorough, kind, pleasant, friendly, diligent, and cheerful… what could be better than that! These two are so uplifting I just love to see them arrive every week. (Resident)
She is always happy! She recalls my preferences and satisfies my day by cleaning. (Resident)
Heidi is always going out of her way to make sure the resident’s needs are met plus more. She not only does her job but others as well. She always has the resident’s well being at heart. She is an amazing employee and person. (FTJ Staff)
I have been here since 2013(Is that possible?). We have had servers come and go but there are always one or two that stand out and Holly is that standout. Since the pandemic and restrictions I have seen Holly shine. She rolls with the punches, helps everyone who needs a hand and always keep her cool with a smile. She is a great asset to the dining experience! (Resident)
While all the employees here at FTJ do a wonderful job, Nalani enjoys taking thing to a new level. He is joyful, delightful and happy. This carries over into how creative she is on making our day so special. She takes an extra moment to visit and see how we are too! Thank you for having her here! (Resident)
While Priscilla’s job is room cleaning she brings her smile to brighten all our lives. For those of us that get a paper, she is our paper delivery person during this pandemic and brings her warm smile with the paper. I appreciate her dedication to her calling. Thank you Priscilla. (Resident)
“Nalani is always willing to fill in wherever she is needed. The Garden Apt residents are so grateful for her. Nalani’s cheerful disposition, enthusiasm, and flexibility have enriched our campus community. Residents believe that her energy and team spirit should be recognized.” (From Resident)
“Nalani has been wonderful to keep an eye on all of us in the Garden Apts – and has done it with such enthusiasm. Her positive attitude and cheerfulness are inspiring!” (From Resident)
“Nalani is just a delight! She is joyful, positive, and always willing to help us. FTB is very fortunate to have Nalani and so are we.” (From Resident)
“I appreciate what these two have done for all of us during this pandemic. Their zoom classes have kept us moving (not an easy task)! I am so grateful that they have included non-resident community members as well.” (Resident)
“Amanda took the initiative to rearrange a resident’s room so the resident would be more comfortable after calling the family to ask if it would be ok. It really improved the resident’s day and the family was extremely happy.” (Team Member)
“Tanya always goes above and beyond to create amazing salads and comes through for her fellow employees with a smile, even when we are forgetful and order our meals late. Thank you for loving us through your food!” (Team Member)
“Delphine has a specialness about her! Regardless of how she might personally feel that day, she always greets everyone with a smile. She truly shows her love and her passion to lift others up. She is a treasure!” (Resident)
Asha is so thorough and efficient, a real leader! She is helpful, polite, cheerful and a very hard worker. She deserves special recognition.” (Resident)
The Dining Services Team
“Many special thanks were given this past quarter to our amazing Dining Service Team. From the servers to the cooks and Chef, they are all exceptional and there is not an indifferent or lazy one in the group. The food that is served is attractive, creative, delicious and no short cuts are ever taken. The entire team deserve accolades for their exemplary skills, dedication and service!” (Resident)
All FTJ Staff
“Most every staff member is going above and beyond their normal duties at this time! Tray deliveries, taking temps, disinfecting, visiting with residents, delivering newspapers, and anything else that needs to be done. Thank you FTJ staff, you are all doing a great job!” (Fellow Team Member)
“Dani is a great caregiver and really makes life meaningful for all of us.” (Resident)
“Dani is one of the most caring C-NA’s at FTJ. She is always asking residents how she can help them—listens to their needs and their stories and will laugh (and cry) along with them.” (Team Mate)
“Dani goes the extra mile. She is always smiling and pleasant—she brightens my day and is a good listener.” (Resident)
“Holly was super supportive as my mom transitioned into Memory care. We were all so thankful for her support.” (Resident’s family)
“ Edith has such compassion for the residents. I am happy she is a part of the FTJ team.” (Team Mate)
“Melissa is truly a great person—very caring towards our residents and always offering to help out. Melissa is very dedicated to FTJ.” (Team Mate)
“Linda is always so helpful with any questions or concerns I might have. I really enjoy working with her.” (Team Mate)
“Jana has expanded the subjects and settings and her enthusiasm And positive attitude is reflected in these programs.” (Resident)
“Jana has made great improvements in the Senior University. She is making a positive difference for us residents and for the community.” (Resident
“Grant always has a big smile on his face and I look forward to seeing him. He is always so positive.” (Team Mate)
“Nelma does a really good job in housekeeping. We are grateful to her and her charming attitude.” (Multiple residents)
“Jeanie is the best! She knows what we like to eat and makes suggestions when there is something she thinks we might like. She also shares good stories.” (Residents)
“Tyler is very efficient and genuinely cares about us, He makes us feel confident about his ability to take care of us all. “ (Resident)
“She is the nicest person. Her kindness and gentle manner help her to do her job so well.” (Resident)
“Paige is efficient and super fast. She is studying to become a nurse and hearing about her goals is mentally stimulating and interesting to me.” (Resident)
“Elvira always helps me start my day out right and reminds me to smile.” (Resident)
April 2020
The entire dining and kitchen staff
A resident took the time to recognize each and every one of the unsung heroes in our kitchen and dining staff! This resident specifically mentioned the dedication demonstrated during COVID. Nice work, kitchen and dining—your efforts have not gone un-noticed!
“I would like to nominate Linda Koessler for her work in assisting employees with so many questions all year ‘round and especially for chairing the Holiday party Committee. Her organizational skills were and are phenomenal and she made the party a tremendous success. Linda creates a personal, professional and positive experience for long-term employees and a welcoming presence for our new team members from initial phone calls, to pre-hire and onboarding activities. She was given a shout out by a member of Senior Staff to the Board members for her tremendous efforts in streamlining the hiring process.” (Team Mate)
“Linda deserves a big thank you from all of us at FTJ for her contributions to making the Holiday party a huge success. She really put in a lot of extra time and effort to make this a fun event for all of us. Thank you Linda, for all your do for FTJ.” (Team Mate)
“Jeanie is a fantastic employee! She makes each and every resident feel as if they are her only responsibility. Without a doubt, my wife and I are happy in the dining room when she is there. Simply the best.” (Resident )
“Candy is always supportive if her team. She went out of her way to care for a resident’s cat when they had to go out of town which helped put the resident’s mind at ease.” (Team Mate)
“Melissa does “Bang-up” job of taking care of all the issues that come up—not just nursing. Ask her a question and she will get you the answer—no nonsense—always follows through—always helpful. “ (Resident)
“What a great receptionist. He is the nicest one—always smiling and helpful. Residents love him—Staff loves him. “ (Team Mate)’
“Robert is sincere, helpful and always does his best. Everyone likes him and trusts him. “ (Team Mate)
“Lina is a ray of sunshine every day! You can tell she enjoys being of service and being in contact with the residents.” (Resident)
“Amanda has that special something—that happy glow when working with each of us. We look forward to he help and miss here when she is off.” (Resident)
“Allisha lights up each day with her delightful personality and hard work. When she works, she never complains even when she has to do a double. Other CNA’s should copy her.” (Resident)
“Every time I ask Vicki for something, I always get a courteous, friendly response! I realize how big FTJ is and how many requests she must get and greatly appreciate her responsiveness and kindness. She is a gem!” (Resident)
“Sarah puts together fun and worthwhile activities to keep us engaged. She really gets us involved and helps us enjoy whatever is offered.” (Resident)
“Patricia provided positive, encouraging words whenever we see her—So encouraging—always aware of residents and their families.” (Resident)
“Patricia organized a great trick-or-treat event at our care center! She even made homemade treats! Kudos to Patricia for this wonderful event!” (Team Mate)
“Heidi is always ready to help others. She promotes quality of life for residents and really makes a difference.” (Team Mate)
“I have noticed that Dani has taken extra time and effort in helping my step-mother. Her extra time and effort has allowed my step mother to keep her beloved cat and maintain a close relationship with another living creature.” (Resident family member)
“I forgot to submit an event planner for a Resident event where 30-40 people were expected to attend. With everything else going on, Jim and David put together a wonderful, beautiful and delicious tray of food and saved the day! Thank you!! (Team Mate)
The entire team who was involved in the new care center opening
“I want to give an enormous shout out to every team member who was involved in the move to the new Care Center. I saw so many smiles on the faces of residents and family members. There were some glitches, but I can’t believe how smooth it went because I was expecting total chaos!” (Team Mate)
“Victoria is very committed to her job and to the residents. She shows her integrity by living out her promises and commitments to the residents.“ (Resident)
“Victoria is very committed to residents and to her job. She establishes schedules and gets her work done effectively.” (Resident)
“Victoria us very upbeat and her personality makes you smile and be happy. She does an excellent job and is just great. “ (Resident)
“They work well together as a team and are happy and friendly.” (Resident)
“When Shirley heard the Garden Apartments were having a Potluck Picnic, she made sure we had tables and chairs. She helped with set up and clean up. She really went the extra mile for us.” (Resident)
“Shirley pitched in and helped us organize our Potluck Picnic in the midst of everything that she had going on in July.” (Resident)
“’Bistro Charlie’ always has a smile on her face and knows most of us by name. On hot days, she makes sure to provide a cup of water for thirsty dogs. Bless her thoughtfulness!” (Resident)
“Marianne is very kind and always ready to help. She is the best team member I have ever had.” (Teammate)
“I am very thankful for Lorna’s speed and quality of her work doing my laundry and ironing.” (Resident)
“Victoria does a great job cleaning and is always ready to help out in any way.” (Resident)
“Victoria has been very helpful to me. She is so willing to talk and listen to how I want something cleaned and how I like my bed made. Also, her friendly manner is delightful!” (Resident)
“Hats off to Skip! He assisted several of us residents in helping another back to her apartment. He also got my refrigerator fixed with a new filter!” (Resident)
“Skip is always helpful and always answers my questions. I feel that her really cares.” (Resident)
“Melissa has a friendly way of making residents feel at home every day. Mom loves joking with her.” (Resident’s family)
“Great job coordinating food service for the annual picnic. Food was excellent and served efficiently by the service team. Jim is always friendly and helpful in the dining room and residents feel welcome under his leadership and his team of friendly servers.” (Resident’s family)
“Shelby is a hard worker who puts others first. She is kind and caring and has been a great person to work with. She has made FTJ a joy to work for and has made me a better person by showing me how to do my job well and with care.” (Teammate)
“Robert always has a smile for everyone! You never feel like an interruption to him. Robert shows his compassion for others like no one else. It is always a pleasure to see Robert sitting at the desk!” (Resident’s family member)
“Tracy goes above and beyond to make sure residents are cared for. She makes residents smile with her amazing attitude.” (Team Mate)
“Tracy is always ready to help—you can see the difference she makes by the smile on the faces of our residents.” (Teammate)
“Nelma works quickly and efficiently without upsetting my order of things. She cleans with a smile on her face and makes her visits on Monday pleasant with her cheerful ‘Happy Monday’ greeting.” (Resident)
“Herna goes out of her way to help others She makes it easier for me to do my job.” (Teammate)
“John came to our home and zipped through a list of annoying tings we needed done. He was pleasant, friendly and efficient. He is a credit to FTJ. (And he has a very cool car, Du-u- ude!)” (Resident)
“I have a problem—I am not a manager and can’t pass out “atta boy” pins to people. Linda T needs like 10 pins. Seriously, she is always on the ball and keeping me on track when stuff gets crazy—which is only 4-7 times per day—she deserves all the recognition in the world!” (Teammate)
“Priscilla is a very hard worker and I’m always very satisfied with her work She also exhibits a pleasant and friendly personality.” (Resident)
“Terri is an inspiration to me. She is the definition of making every day meaningful. She remains positive through any challenge. She works so well with the Senior population, tending to their needs and concerns. When someone walks in and needs something, she is quick to help. When we were on quarantine, she took time to help pass out meals. She makes a point to let people know when they are doing a good job. She makes me want to do a better job every day. Thanks for the inspiration and motivation, Terri.” (Teammate)
“Amy does an exceptional job every single day. She is professional, approachable, kind and compassionate. She is a savvy problem solver and when there is a problem, she helps find a solution. When we were on quarantine, she lent a helping hand without hesitation. She is a shining star.” (Teammate)
“Jana radiates happiness and joy. You can tell she loves her job, the people she works with and the residents. She has brought so much life and diversity to the Senior U Programs. The events on culture and different countries has been phenomenal, and we are lucky to someone like Jana on our team. Thank you, Jana, you are one of a kind!” (Teammate)
“It is admirable how Monica always sees projects through from conception to completion. She’s always so friendly and can find the answers on any questions you may have. She is always calm and extremely patient. FTJ would not be the same without her!” (Teammate)
“Anne Marie was very helpful when a resident injured her leg.” (Resident)
“Linda is the woman behind the curtain. We may not see much of her, but she is working her tail off. She is always friendly, and she treats people with dignity and respect no matter who they are. She is great team player and collaborator and we are lucky to have her complete the accounting team at FTJ.” (Teammate)
“Katie is efficient about her driving—consistently parking near the curb and tirelessly helping us with engaging compassion and is quick to comprehend and meet special needs.” (Resident)
“I am very impressed with my housekeeper Victoria Hotchkiss. I have never seen anyone as good as Victoria!” (Resident)
“We have a double room apartment and she cleans it really well. We could not ask for better service!” (Resident)
“Victoria is one of the best housecleaners there could ever be! She does not miss anything—we really like her.” (Resident)
“When Priscilla leaves, the house is spotless! She does everything and we really like her.” (Resident)
“We thank Priscilla for her extra smiles and work she provides. We are sure she has made a difference in the whole Franke Tobey Jones Community.” (Resident)
“These two have been helpful and courteous to me for years. They do a thorough and careful cleaning of my room every Tuesday and I think they deserve a BIG thank you from both me and the entire FTJ staff.” (Resident)
“Sarah’s patience in teaching us the Thai dance was excellent—the results being we were able to perform as a group and enjoyed the entire learning process. I would definitely recommend this class to others and also hope there is another class that provides more in-depth dance. FTJ is very fortunate to have Sarah on the staff at the Wellness Center. She is a treasure.” (Resident)
“Herna is a great team player. Any time I need help with a resident she responds with enthusiasm, willing to go the extra mile. You can find her making beds, providing personal service, or just making a resident laugh.” (Teammate)
“Lina is a great person with a good personality. She is very respectful of team members and the residents love her. She is thoughtful and reliable. Everyone loves her—she is great!” (Teammate)
“Krista regales us with stories about Esmerelda, her special fish. We look forward to the new tales of Ez’s exploits, but more than that, we look forward to Krista’s special talent of serving us food and friendship. We are fortunate to have Krista as a friend, an excellent server and a great human being. Thank you, Krista!” (Resident)
“Starting the day with a good breakfast is a must and having a wonderful server is a blessing. Her attitude is positive and her smile contagious. Her demeanor is a wonderful gift to us all—she knows what we want to eat before we do!” (Resident)
“For the past 3 months, these two have served us. They provide excellent service, are pleasant and respond to our needs. They remember our favorites and team up well. Most of all, they make dining a pleasant experience—they are the best of the best.” (Resident)
“You will often see Quennly with a smile on her face. She is dressed nice and neat, ready to start the day with a cheerful personality. She is polite with the residents in her care and is a team player. She helps ensure tasks are completed, paperwork is done, and communication is passed on to the next nurse. She is fantastic!” (Teammate)
“Kristina is an outgoing nurse, her concern for residents is great. She is a good nurse and easy to work with.” (Teammate)
“Melissa is absolutely amazing! She spends extra time with residents and always goes the extra mile. She is easy to go-to with questions and will make sure everything is followed up on. We love her!” (From 3 Teammates)
“Edith has shown the sincerest compassion to our mother. We have noticed that Edith is dedicated to the highest quality of life not only for our mother, but for all residents at Lillian Pratt. Thank you, Edith, for your pleasant personality and expert care!” (Resident’s family members)
“During our huge snow event, the Maintenance Crew have been out salting roads, walks and driveways. Every one of them were so cheerful and willing to help with anything. Today (2/14/2019) Jim simply appeared to help me shovel the drive so that I could get the car back in the garage. He was in such a great mood and I was so thankful for his help. I am so blessed to be a resident in this lovely neighborhood!” (Resident)
“During the last two weeks, the guys have worked tirelessly to dig us out from all the snow and ice. They shoveled before, during and after the snowfall in sub-freezing weather and they did it happily. They dug out my front walk and driveway at least three times and kept us from being completely housebound!” (Resident)
(Photos top to bottom, left to right, Robert Beckham, Jim Rivinius, Steve Barrett, Skip Gibson, John McAlexander)
“I would like to nominate Jim because during the weekend of snow, he shoveled the walkways in the HCC parking lot. The residents in OP and I also observed him shoveling the walkways between the LP building leading to the GA Building.” (Team Mate)
“One of our residents told Tyler that they could really go for a nice bowl of chili. Tyler, after his shift was over, went and got the resident some chili. This isn’t a “one time” thing—Tyler goes above and beyond every shift.” (Team Member)
“I have been very impressed by how Tiffany makes sure everyone has fresh water every day. Sometimes we can forget how the people who do little things make a big difference. Hydration is so important in health care and Tiffany makes sure everyone is hydrated. I can’t express how grateful I am to have a team member with this dedication.” (Team Member)
“I was at the Wellness Center when I saw Charly go from the Bistro to the door of Wellness. I asked her if there was a problem and she said she was just checking to make sure a resident could get back to Toby Jones. This happened during the snow storm when the grounds were slippery. Despite being new to the company, Charly displays a caring attitude to the residents and deserves a nomination in the Making a Difference Recognition.” (Team Mate)
“Charly is such a joy to work with! She has such a bright, cheery demeanor. She is always so happy to help. I was just finishing up with a Committee meeting in the LP Conference room and I had less than 10 minutes to clear the breakfast items from the room and then to prep the room for the next meeting! I was in such a rush and asked her to call Dining Services to assist me. Instead, she just jumped right in to lend me a hand. We got the room ready just in time! I couldn’t have done it without her help! Thank you, Charly!” (Team Member)
“As we were bringing someone in to the facility, we discovered we were unable to get him out of the car and using his walker. Because he was ready to fall, we sat him on the sidewalk. John was passing by and stopped to help. He radioed for help and Steve came. The two of them were able to get him safely into the house and sitting down. We are so grateful for their response.” (Resident)
“Sarah Doerner always appears to enjoy her work with us. During group exercises she is clear on instructions on the progression through movements and the number of repetitions. It is obvious that she has prepared in advance of our sessions. I asked for some private instruction from Colin Deck and went to the gym to practice. One day, when I was practicing with Colin, Sarah came by and told him she had seen me practicing alone many times. It made me feel good having my efforts acknowledged. One day, Sarah announced that she would give a class on Dances in Thailand at the gym. 8-10 of us showed up. At the class, she took the trouble to set up a projector and showed a film in beautiful color of dancing being done in Thailand in native costumes. Sarah proudly explained the culture which featured these dances in Thailand done differently in different stages of life. Some language was introduced. Then, we performed a simple beginner’s dance in unison to native music in some costume. A finishing touch was added when we made long fingernails and wore them in costume dancing for others. Sarah’s work is meaningful, engaging, instructive and shows a genuine interest in my health—physically and mentally.” (Resident)
“Sandra is a hard-core worker. I see her all the time making sure all surfaces are dust-free, carpets are spotless and floors in the dining rooms are really clean. During activities, she stops by at the Parlor making sure trash is empty. She doesn’t waste time and always makes sure that her assigned tasks are immaculately clean before she clocks out. Her good attitude does make a difference.” (Team Mate)
“Delphine helps me do my job better every day. I especially love how she goes out of her way on busy days to do something special for our residents. She really helps make each day special for the people who live here and is a great example of how we make our residents have a better day.” (Team Member)
“Melissa Morse is a thoughtful, kind and helpful advocate for our mom. Melissa has built a positive and professional relationship with mom. Melissa watches out for our mom’s health and welfare and anticipates her need for supplies and advises us of her needs and current medical concerns. Melissa’s professional skills are consistently accurate, and she answers our questions with reassuring accountability, data and good judgement.” (Resident’s family)
“I was very worried about something and felt anxious and talked with Robert and he was so kind and listened to my worries. It made me feel much more relaxed and not so worried. He is not the kind of guy who is angry or doesn’t smile at you—he is always so kind and understanding and always has a kind smile. He is consistently kind every day.” (Resident)
“Victoria is a wonderful lady and has helped us so very much. All employees are recognized by us.” (Resident)
The Entire Franke Tobey Jones Team
“I look at your faces and am aware that each person I come in contact with makes my life meaningful. That’s what I tell people who are interested in FTJ. Not one person who works here has ever made me feel that I am asking too much. No one gets impatient with us here—not even the youngest high school student serving us in the dining room. Bless you all!” (Resident)
Jeanie Rogalski and Steve Barrett:
“On January 9th a resident choked and needed the Heimlich procedure. Jeanine called Steve and between them they handled the incident in a very calm and professional manner. Jeanie stayed with the woman for while a while to make sure she was all right. I was pleased to see how professional the staff handled this emergency.” (resident)
“On January 9 I started choking and was unable to cough out a small piece of food. This might have ended my life as I could not breathe! Jeanie saw my situation and called Steve. Steve came in a hurry and immediately started the Heimlich maneuver. I was able to breathe, finally. Steve is a keeper! I nominate him for an award!” (resident)
Imelda Crawford: “She help(ed) me shower, did peri care, brings me coffee and many other things. She is a good gal!” From a resident. AND from a team mate: “She always ensures residents are cared for. Having her on our team makes all the difference. She is dedicated, reliable and valuable!”
NOMINATE A TEAM MEMBER FOR A MAKING A DIFFERENCE AWARD
This award is a shout out to employees for whom doing their job is routinely making every day meaningful. It recognizes Franke Tobey Jones’ employees whose action are noted to exemplify any of the values listed in “My Team Member Promise: Make Every Day Meaningful.” These values reflect actions that promote quality of life for each Resident, teamwork among our employee Team and employee Self development!
Complete the Application right here! Click on the Making a Difference Nomination Form then click the “Submit Form Now” button. OR if you need to download the Making a Difference Nomination Form: Right-click on the PDF link and click “Save Link As”. Choose to save the PDF to your desktop. Once downloaded, open the PDF from your desktop using Adobe Acrobat. When you’ve completed the PDF form, click the “Submit Form Now” button on the last page of the form. This will open your email program and create an email that will be sent to hrdirector@franketobeyjones.com. (NOTE: Having troubling opening the PDF? Be sure you have the most current version of Adobe Acrobat Reader.)